Summary
Overview
Work History
Education
Skills
Timeline
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Hope Banks

Memphis,TN

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

18
18
years of professional experience

Work History

Consumer Finance Specialist

IKEA
Memphis , TN
06.2022 - Current
  • Collected and analyzed financial data to track year-to-year costs for effective fiscal planning and budgeting activities.
  • Tracked and analyzed clients' and partners' key quantitative metrics and business trends.
  • Provided training and guidance to junior staff members on finance procedures and policies.

Sales Manager

IKEA
Memphis, TN
11.2016 - 06.2022
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
  • Implemented process changes to streamline sales department workflow.
  • Managed daily operations of sales department, including supervision of staff members.

Sales Manager

Dillard's, Inc
Cordova , TN
10.2012 - 10.2016
  • Headed a 25-person team responsible for sales and service operations.
  • Rolled out innovative employee training program, boosting worker education and improved customer satisfaction by 25% within 6 months.
  • Organized and coordinated high-level diplomatic visits and delegations.

Logistics Manager

Federal Express
Memphis, TN
09.2006 - 10.2012
  • Assisted in developing logistics operations policies and procedures.
  • Ensured seamless coordination between all stakeholders to streamline order fulfillment processes.
  • Conducted regular audits to ensure inventory accuracy in warehouses.

Education

Bachelor of Science - Management Information

The University of Tennessee - Knoxville
Knoxville, TN

Skills

  • Leadership (10 years)
  • Retail sales (10years)
  • Kronos (10 years)
  • Cross-functional team management
  • Market Trend Analysis
  • Profit and Revenue-Generating Strategies
  • Budgeting and P&L
  • Salesforce Software
  • Performance Evaluations
  • Financial Reporting
  • Warehouse Operations
  • Product Management

Timeline

Consumer Finance Specialist

IKEA
06.2022 - Current

Sales Manager

IKEA
11.2016 - 06.2022

Sales Manager

Dillard's, Inc
10.2012 - 10.2016

Logistics Manager

Federal Express
09.2006 - 10.2012

Bachelor of Science - Management Information

The University of Tennessee - Knoxville

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Hope Banks