Kenntavious Peterkin
Dallas,TX
Summary
Forward-thinking professional, highly motivated and productive in team environments. Proven customer service abilities by developing a solid rapport with customers through understanding their needs. Employ strong leadership techniques to generate an accomplishment-driven workplace, resulting in employee loyalty, corporate success, and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Senior Delivery Driver
RG Supply And Logistics
Grand Prairie, TX
09.2023 - Current
- Verify accuracy of all deliveries against order forms.
- Drive truck in urban and rural areas to expertly make high volume of deliveries.
- Manage customer inquiries and complaints in polite and professional manner.
- Reduce vehicle maintenance expenses by performing routine inspections and preventative measures.
- Work scheduled hours as required and took on available shifts during holidays and busy periods.
Substitute Teacher
Carrollton Farmer Branch ISD
Carrollton
03.2017 - Current
- Boost student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Collaborate with other educators to plan and review instruction.
- Supervise lunchroom and recess activities.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Enhance classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Enforce school and class rules to maintain order in classroom.
Unarmed Security
Loomis Armored
02.2023 - 08.2023
- Drove Armored Truck from on specified route until completed
- Completed tasks such as insuring truck was ready for the road and drivable
- Transported money from truck to client
- Replenished ATMs as scheduled.
Patient Access Coordinator
United Health Group
06.2022 - 02.2023
- Served as the patient's liaison throughout the life cycle of the program by addressing program specific quality measures and adhering to company guidelines/standard operating procedures
- Made appropriate and timely patient appointments, confirmations, and appointment reminders
- Notified all appropriate departments of data related patient case updates
- Reached out to patients' providers and input appointments
- Obtained accurate and updated patient information, such as name, address, and insurance information.
Communication Officer
Children's Health
07.2021 - 06.2022
- Operates numerous highly technical computer systems including that Computer Aided Dispatch (CAD)
- Prioritizes calls received like non-emergency and emergency calls, and relays information via available communications systems to appropriate field personnel
- Coordinating departmental communications, general requests, or emergencies, via telephone, radio, intercom, and via the hospital public airway system.
Security Officer
Children's Health
03.2017 - 07.2021
- Enforcing policies of the company, rules and regulations as well as providing visitors with directions and other information
- Ensured that all entrances and exits are secure, and that everyone on-site is properly identified
- Report all irregularities, emergencies, and suspicious activity to the appropriate party.
Residential Mail Coordinator
Florida Atlantic University
01.2015 - 11.2016
- Supervise and deliver individual training that entails employee orientation, on-the-job training, and customer service
- Sorts, prepares, and processes incoming parcels from various carriers
- Analyzing information and evaluating results to choose the best solution and solve problems.
On-Call Mail Carrier
Pitney Bowes Management Services
Boca Raton
05.2013 - 05.2014
- Operated mail metering and electronic receiving equipment
- Analyzed information and evaluated results to choose best solution to solve problems regarding postal guidelines and services
- Sorted mail for delivery, arranging it in delivery sequence
- Maintained accurate records of deliveries.
Education
Information Technology Systems Administrator -
MyComputerCareer
Dallas, Tx07.2022
Bachelor of Arts -
Florida Atlantic University
Boca Raton, FL05.2014
Skills
- Help Desk, Windows, Networking, and Customer Support experience
- Diagnose, repair, prioritize, and display problem-solving skills when troubleshooting technical issues
- Point of Sale Knowledge
- Problem-solving skills
- Communication
- Exceptional Customer Service
- Class D Security License
Timeline
Senior Delivery Driver
RG Supply And Logistics
09.2023 - Current
Unarmed Security
Loomis Armored
02.2023 - 08.2023
Patient Access Coordinator
United Health Group
06.2022 - 02.2023
Communication Officer
Children's Health
07.2021 - 06.2022
Substitute Teacher
Carrollton Farmer Branch ISD
03.2017 - Current
Security Officer
Children's Health
03.2017 - 07.2021
Residential Mail Coordinator
Florida Atlantic University
01.2015 - 11.2016
On-Call Mail Carrier
Pitney Bowes Management Services
05.2013 - 05.2014
Information Technology Systems Administrator -
MyComputerCareer
Bachelor of Arts -
Florida Atlantic University