Summary
Overview
Work History
Education
Skills
TECHNICAL SKILLS & LANGUAGES
PROFESSIONAL DEVELOPMENT & AFFILIATIONS
EDUCATION & CERTIFICATIONS
Languages
Timeline
Generic

KENNY AYACHE

Miami

Summary


Results-driven Customer Solutions and Implementation Manager with 14 years of experience leading innovative solutions and operational strategies in the aerospace, marine, and defense sectors. Adept at project management, process optimization, and driving customer satisfaction through tailored solutions. Fluent in French and Spanish, with full professional proficiency in English.

Overview

15
15
years of professional experience

Work History

Aerospace Manager

DSV Air & Sea
08.2025 - Current
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.

Customer Solution Manager & Implementation Manager

DB SCHENKER
01.2020 - 08.2025
  • Lead implementation strategies and solutions for clients within the aerospace, marine, and defense vertical markets, driving process improvements and enhancing operational efficiencies.
  • Oversee complex customer engagements, ensuring seamless integration of customized solutions that align with business objectives.
  • Spearhead cross-functional collaboration between sales, supply chain, and operations teams to enhance service delivery and customer satisfaction.
  • Develop and execute strategic initiatives to expand market reach and strengthen partnerships in the Americas.
  • Leverage data-driven insights to optimize supply chain processes, improving service efficiency and reducing operational costs.

Customer Solutions Manager

DB SCHENKER
02.2017 - 01.2020
  • Managed customer solutions for aerospace, marine, and defense clients, ensuring seamless execution of tailored services.
  • Coordinated cross-functional teams to improve logistics efficiency and enhance customer satisfaction.
  • Identified opportunities for process optimization, leading to improved service delivery and reduced costs.

Senior Customer Solutions Representative

DB SCHENKER
01.2011 - 02.2017
  • Monitored service performance, identifying root causes of failures and implementing corrective actions.
  • Developed and maintained processes that improved customer service and operational effectiveness.
  • Compiled reports necessary for performance measurement and corporate decision-making.

Education

Global Supply Chain Program

Wharton, University of Pennsylvania
Penn, PA
01-2025

PMP

PMTraining
Miami, FL
10-2024

DG Training

Certification
Miami, FL
01-2022

Skills

  • Problem-Solving
  • Stakeholder Collaboration
  • Strategic Decision-Making
  • End-to-End Project Execution
  • Cross-Cultural Communication
  • Process Improvement Leadership
  • DG Certification
  • PMP Certification
  • Supply Chain Strategy
  • Aerospace & Defense Logistics
  • Customer Solutions Implementation
  • Global Supply Chain Optimization
  • Proficient in Microsoft Office
  • Customer service
  • Team leadership
  • Time management
  • Project management
  • Operations management
  • Strategic planning
  • Relationship building
  • Customer relationship management (CRM)
  • Product management

TECHNICAL SKILLS & LANGUAGES

  • Native in French & Spanish; Fluent in English
  • Proficient in Microsoft Office
  • Expertise in data analysis tools and process optimization frameworks

PROFESSIONAL DEVELOPMENT & AFFILIATIONS

  • Project Management Institute (PMI) Member
  • Ongoing professional development in supply chain, process improvement, and business strategy

EDUCATION & CERTIFICATIONS


Global Supply Chain Program – Wharton, University of Pennsylvania | 2025
PMP Exam Preparation Training (35 Contact Hours) – PMTraining | 2024
DG Certification | 2024

Languages

French
Native or Bilingual
Spanish
Native or Bilingual
English
Full Professional

Timeline

Aerospace Manager

DSV Air & Sea
08.2025 - Current

Customer Solution Manager & Implementation Manager

DB SCHENKER
01.2020 - 08.2025

Customer Solutions Manager

DB SCHENKER
02.2017 - 01.2020

Senior Customer Solutions Representative

DB SCHENKER
01.2011 - 02.2017

Global Supply Chain Program

Wharton, University of Pennsylvania

PMP

PMTraining

DG Training

Certification

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KENNY AYACHE