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Marites Gella
Auburn,WA
Summary
Dynamic professional with extensive experience in the aerospace industry. Known for strong project management and customer service skills, contributing to on-time delivery and effective resolution of quality issues. Ready to leverage expertise to enhance operational efficiency.
Overview
7
7
years of professional experience
Work History
Aerospace Program Manager
Color Craft Inc.
Tukwila, WA
04.2024 - Current
- Process customer purchase orders accurately and efficiently, ensuring 100% compliance with the Boeing engineering drawings, customer specifications, quality requirements and other customer specified drawing.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Deliver exceptional customer service by proactively responding to inquiries, resolving quality concerns and providing timely order updates.
- Build and maintain strong customer relationships by addressing issues promptly and ensuring customer requirements are met or exceed.
- Investigate and resolve order discrepancies and quality-related issues, collaborating with Quality manager and internal teams to implement effective corrective actions.
- Monitor order status and purchase order changes in production to meet customer delivery commitments and improve on-time performance.
- Contribute to continuous process improvements that enhance order accuracy, reduce processing time, and increase customer satisfaction.
- Experienced in using calipers to validate dimensions, and maintain quality requirements.
Operations Processor
Wells Fargo
Tukwila, WA
02.2023 - 02.2024
- Processed high-volume transaction requests with accuracy and efficiency.
- Demonstrate exceptional attention to detail by accurately processing check payments for both standard and complex accounts while adhering to established procedures and internal controls.
- Review, verify, and reconcile payment using the fast capture software to minimize errors, resolve discrepancies efficiently and support accurate financial records.
- Verify and validate reports for accuracy and completeness before printing and distributing them to customers, ensuring timely delivery and compliance with company standards.
Aerospace Assistant Account Manager
Boyd Corporation
Seattle, WA
06.2021 - 08.2022
- Maintained high standards of customer service by answering email and phone calls regarding pricing inquiry and product availability.
- Process customer purchase orders in a timely manner to meet customer demand.
- Review and interpret customer documentation and Boeing engineering drawings to ensure compliance with specifications, identify discrepancies, and support accurate manufacturing and order fulfillment.
- Maintain organized filing systems by accurately filing and managing work tickets and film tools, ensuring quick retrieval, efficient workflow and compliance with document control procedures.
Aerospace Pre-production Coordinator
Boyd/GM Nameplate
Seattle, WA
08.2019 - 05.2021
- Perform high-volume data entry with exceptional accuracy and attention to detail, ensuring integrity of records while meeting productivity and quality standards.
- Partner with Aerospace Account Managers to process complex customer orders with precision, coordinate cross-functional activities, and ensure on-time delivery while maintaining high standards of quality and customer satisfaction.
- Coordinate with production leads to ensure on time delivery, resolve quality issues, and effectively manage purchase order changes in compliance with customer requirements.
- Skilled in operating calipers to perform precise dimensional inspections and verify parts meet quality standards.
Education
Bachelor of Science - Commerce Major in Management Accounting
University of Cebu
Philippines10-2001
Skills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
Timeline
Aerospace Program Manager
Color Craft Inc.
04.2024 - Current
Operations Processor
Wells Fargo
02.2023 - 02.2024
Aerospace Assistant Account Manager
Boyd Corporation
06.2021 - 08.2022
Aerospace Pre-production Coordinator
Boyd/GM Nameplate
08.2019 - 05.2021
Bachelor of Science - Commerce Major in Management Accounting
University of Cebu