Summary
Overview
Work History
Education
Skills
Timeline
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Kenny Campos

San Bernardino,CA

Summary

Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures. Dedicated Consultant bringing dynamic skills in client oversight, issue resolution and presentation. Successful juggling multiple tasks and projects simultaneously.

Overview

8
8
years of professional experience

Work History

Consumer Relations Coordinator

Behavior Genius
Ontario/Hybrid , CA
11.2023 - Current
  • Provided customer service to clients regarding their inquiries and complaints.
  • Created and maintained employee schedules to ensure adequate staffing levels.
  • Developed and maintained interview schedules for potential clients.
  • Performed data entry and maintained accurate records of client information.

Eligibility Consultant

Aetna/CVS Health
Remote, CA
12.2021 - 10.2022
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Continuously managed different companies enrollments by weekly receiving error reports and advice of many discrepancies. As well as correcting the discrepancies in the enrollment database.
  • Management care with client's enrollments for each individual's specific health insurance. Also be up to date with each companies health plans provided to their clients.

Customer Service Representative/Production Expeditor

Just In Time Rebar
Fontana , CA
05.2021 - 12.2021
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Used daily system logs to document production information, discussing issues with management.
  • Processed payments and provided receipts along with a copy of Mill Certificate. And sent invoices, adjustments and credit memos to customers.

Delivery Driver

SDLA Express- Amazon
Ontario, CA
11.2020 - 04.2021
  • Handled utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Communicated frequently with dispatch to relay route changes and delay impacting customer delivery timetables.

Order Picker/Computer Data Entry Operator

Shiekh Shoes
Ontario, CA
08.2016 - 11.2020
  • Picked products then transferred for further processing.
  • Scanned new products into the companies database and kept inventory up to date.
  • Analyzed database and made necessary adjustments to parameters and architecture to improve performance.

Education

High School Diploma -

A.B. Miller High School
Fontana, CA
05.2015

Some College (No Degree) -

Mt San Antonio College
Walnut, CA

Skills

  • Change Management
  • Subject Matter Expert
  • Work Planning and Prioritization
  • Process Optimization
  • Customer Service
  • Organization
  • Log updates
  • Time management
  • Friendly, positive attitude
  • Data reporting
  • Fluent in Spanish
  • Excel experienced

Timeline

Consumer Relations Coordinator

Behavior Genius
11.2023 - Current

Eligibility Consultant

Aetna/CVS Health
12.2021 - 10.2022

Customer Service Representative/Production Expeditor

Just In Time Rebar
05.2021 - 12.2021

Delivery Driver

SDLA Express- Amazon
11.2020 - 04.2021

Order Picker/Computer Data Entry Operator

Shiekh Shoes
08.2016 - 11.2020

High School Diploma -

A.B. Miller High School

Some College (No Degree) -

Mt San Antonio College

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Kenny Campos