Kenny Cohen
North Hollywood,CA
Summary
Multilingual Sales Professional eager to contribute depth of industry knowledge and solid track record of management, and sales success toward supporting an organization in optimizing revenue, client delight and client retention.
Overview
23
23
years of professional experience
Work History
Vice President, Strategic Online Sales & Marketing
The Couture Gift Collection
Greater Los Angeles Area
02.2014 - Current
- Responsible for generating new business and for helping enterprise level prospects understand the value our services deliver
- Responsible for prospecting the Fortune1000 and for qualifying new inbound leads from enterprise level clients
- Work closely with the executive leadership team and the Marketing Sciences & Strategy team in pursuing long term relationships with the world’s leading brands
- Develop relationships with C-level executives within Fortune/enterprise level organizations
- Exceed direct sales goals
- Develop and manage sales pipeline, prospect and assess sales potential as well as manage a large number of prospects simultaneously through the sales process
Solar Sales Representative
Diamond Solar Inc
North Hollywood, California
08.2018 - 11.2023
- Assisted in training new employees on proper sales techniques as needed.
- Attended conferences, trade shows, seminars, webinars related to solar technology to stay current on emerging technologies and innovations in the field.
- Resolved customer complaints in a timely manner while maintaining positive relationships.
- Prepared proposals, negotiated terms and closed product and service sales.
- Responded promptly to inquiries from potential customers about product availability or pricing.
- Negotiated contracts with clients and managed all aspects of the sales process from initial contact to close of sale.
- Leveraged contacts with satisfied customers to generate referrals and new business.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Sr. Fraud Analyst – Fraud Detection Department
Payoneer
04.2016 - 10.2017
- Use risk mitigation strategies to detect and prevent financial fraud
- Develop highly effective process improvements to increase efficiency and accuracy of workflow; partner with other subject matter experts to resolve complex operational and regulatory problems
- Manage complex projects, meet critical deadlines, and ensure that timelines are appropriately managed
- Analyze and assemble data in order to tell the story for the senior leadership team
Account executive, Client Liaison
AAA Capital
09.2014 - 12.2015
- Responsible for the performance of my geographical sales territory, with a primary focus on developing new deals/accounts and maintain existing client accounts
- Responsible for: Developing and executing a territory sales strategy, including customer acquisition strategy, sales goals, customer communications, reporting, etc
- Responsible for: Generating new leads and developing/cultivating new clients
- Participate in Ad-Hoc work teams, process mapping, systems and skill training, personal development and master an understanding company strategy and goals
- Develop new customer accounts: Contact new clients within the territory, assess their potential, and follows up appropriately according to the potential of the client
- Develop and Maintain Existing accounts: Monitor the performance of all clients and respond to changes in client performance accordingly
- Send end-user referrals to clients, tracking the success of the referral
- Respond to the needs of the clients
- Attend internal, external sales meetings and client conferences
- Participate in Ad-Hoc work teams, process mapping, systems and skill training, personal development and master an understanding of company strategy and goals
- Provided compliance and audit review of loan docs to ensure accuracy
- Verified integrity of loan documentation, such as income calculations on tax returns versus income stated on borrower(s) application and underwriting worksheet
- Professionally interacted with clientele to build relationships, address concerns, engage borrower in understanding mortgage terms and ensure that the loan appropriately meets client needs
- Ensured that every experience the client had was world-class
- These activities facilitated156 clients find sustainable home ownership, and have helped lead to approximately $87MM in total volume, with approximately $434K in revenue for the organization
Customer Service Manager
Or Telecom
Greater Los Angeles Area
05.2010 - 09.2014
- In charge of a customer service team of3, training and setting goals
- Respond to client complaints, ensuring customer satisfaction
- Creating a training presentation, and trained all the new members of the team
- Met with the team and did a performance review to improve every quarter
- Turning customer satisfaction to new leads – inside lead generation
Sales Executive
EZ Auto- Car Brokers
Greater Los Angeles Area
05.2002 - 03.2002
- In Charge of purchase strategy, sales strategy
- Executed company sales strategy to bring company profits to its highest ever
- In charge of marketing and advertising policy and execution
Education
Associates Degree -
Pierce College
Skills
- Microsoft Applications: Excel, PowerPoint, Word, MS Project, Visio, OneNote
- Contract negotiation
- Customer and employee rapport
- Customer education
- Relationship building
- Sales and marketing leadership
- Proposals and presentations
Profile
- Offer over10 years of progressive experience in the retail sales, marketing, with extensive experience in customer relationship management, growth and retention, social media campaign management and project management.
- Establish long-term sales goals and marketing strategies to increase sales
- Strategically plan and manage high-level projects, proactively monitor key performance indicators and other metrics continually to improve business performance, resolve any variances from established goals
- Conducted thorough analysis of procedures to develop new policies, streamline processes and institute improvements.
- Fluent in English, Hebrew
Timeline
Solar Sales Representative
Diamond Solar Inc
08.2018 - 11.2023
Sr. Fraud Analyst – Fraud Detection Department
Payoneer
04.2016 - 10.2017
Account executive, Client Liaison
AAA Capital
09.2014 - 12.2015
Vice President, Strategic Online Sales & Marketing
The Couture Gift Collection
02.2014 - Current
Customer Service Manager
Or Telecom
05.2010 - 09.2014
Sales Executive
EZ Auto- Car Brokers
05.2002 - 03.2002
Associates Degree -
Pierce College