Kenny Estela

Urge Dispensary & Urge Smoke Shop

• Streamlined scheduling and optimized team performance in a fast-paced retail environment
• Supervised team operations, ensuring inventory accuracy and exceptional customer service
• Designed loyalty programs and discount systems, boosting customer retention and satisfaction
• Developed marketing campaigns, including successful commercial scripts and promotional materials
• Managed cash handling, terminal cashbacks, safe balances, and deposit preparations

Manager, White Way Pet Shop

• Directed operations, including inventory, scheduling, and customer service, to drive consistent sales growth
• Ensured animal well-being through proper nutrition, health checks, and habitat maintenance
• Trained and mentored staff, fostering a productive and collaborative environment
• Developed marketing strategies that increased foot traffic and boosted revenue

• Photo Editor, Lor's Photography
• Edited high-quality event and promotional photos with a focus on color balance and aesthetic appeal
• Delivered personalized editing services, enhancing client satisfaction
• Utilized Photoshop expertise to meet tight deadlines without compromising quality