Kenny-Christopher Felix
Miami,FL
Summary
Objective: To secure an entry level position with an established company where I can fully utilize my talents, knowledge and expertise whilst adding to my own work experience.
To build a long-term career in Public and Global Affairs with opportunities for career growth.
Overview
6
6
years of professional experience
Work History
Jr. Account Executive
Valimail
San Francisco, CA
01.2020 - Current
- Cultivated and developed customer relationships to enable sustained revenue growth.
- Attended enrollment meetings to communicate client vision and program design to target audience.
- Acquired new business and drove revenue streams by providing quality service to clients.
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
- Maintained updated knowledge of changing industry, standards and trends related to accounts.
- Identified lucrative leads, built relationships with new clients and upsold services, increasing business development.
- Prepared sales presentations or proposals to explain product specifications or applications.
- Mentored new employees on customer service, product knowledge + positioning and organizing strategies to maximize performance, productivity and team success.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Called numerous warm leads each week to expand client base.
- Produced sales documents, finalized deals and filed records.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Recruited, hired and trained new hires to optimize profitability.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Set sales goals and implemented plans to correct performance deficiencies.
- Maintained professional network of potential clients and business opportunities.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
- Included insight that lead to implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
- Achieved company growth for several consecutive years through market expansion and sales.
- Implemented CRM strategy to automate leads management.
- Supported sales team members to drive growth and development.
- Contacted customers via phone and email to explore connections, offer services and cement relationships.
- Established sales goals and strategies that contributed to increased growth in sales and profitability.
- Implemented creative sales and marketing strategies to assist sales team with reaching targets.
- Created presentation materials for sales, customer relations, and management purposes.
- Employed outbound sequences, prospecting and networking to land new customers and penetrate new markets.
- Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
- Supervised and trained number of employees on successful selling techniques.
- Conducted market research and reported on competitors.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Led sales planning, development and account management for number of territories.
- Maximized sales by efficiently managing four sales representatives.
- Met with sales and design departments to determine project road maps and offer unique insight to drive profitability and champion brand.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Senior Business Development Representative
Demanddrive
Miami, FL
01.2020 - 10.2021
- Fostered positive and trusting client relationship and professional reputation for meeting and exceeding objectives.
- Tracked sales calls in database for relationship management.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Developed business pipeline using cold and warm techniques.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Maintained updated records in CRM to meet requirements of sales team and GDPR regulations.
- Consistently exceeded quotas through penetration of new accounts.
- Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.
Program Supervisor/Residential Counselor
Shadrack Joseph
Miami, FL
06.2019 - 08.2019
- Responsible for supervising, leading, guiding, and instructing a group of program participants
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Developed and organized routine and special programming by factoring in slot timing, work-load and other important parameters.
- Assisted program manager with developing schedule.
- Provided ongoing direction and leadership for program operations.
- Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
Assistant Soccer Coach
Immaculate Le Salle Highschool
Miami, FL
08.2017 - 05.2018
- Supervise Varsity and Junior Varsity Boys Soccer team.
- Supervised academic progress of student-athletes and scheduled tutoring services for those with declining grades.
- Mentoring student athletes.
- Established clear benchmarks for performance and monitored individual and team progress.
- Cultivated community and media relations through social media and other communication channels to support program.
- Developed game plans and adjusted to meet various game situations.
- Held special events such as players' nights to promote activities and build relationships among teammates, families and members of local community.
Education
undefined
Florida International University
Bachelor - Arts- Communication Arts
Associates of Arts - undefined
Broward College
12.2016
undefined
Mississippi College
1.2016
Skills
- Customer service experience
- Hospitality experience
- Analytical thinking
- Positive behavior modeling
- Mentoring
- Organization skills
- Document management
- Operational leadership
- Strategic decision-making
- Bilingual in English and French
- Account development
- Product knowledge
- Lead Generation
- Written Communication
- Training & Development
Timeline
Jr. Account Executive
Valimail
01.2020 - Current
Senior Business Development Representative
Demanddrive
01.2020 - 10.2021
Program Supervisor/Residential Counselor
Shadrack Joseph
06.2019 - 08.2019
Assistant Soccer Coach
Immaculate Le Salle Highschool
08.2017 - 05.2018
undefined
Florida International University
Bachelor - Arts- Communication Arts
Associates of Arts - undefined
Broward College
undefined
Mississippi College
Similar Profiles
Austin RoldanAustin Roldan
Senior Sales Development Representative at ValimailSenior Sales Development Representative at Valimail
Patricia GuerreroPatricia Guerrero
People Experience at ValimailPeople Experience at Valimail
Sanders Jean-PhilippeSanders Jean-Philippe
Pharmacy Technician at Walgreens Pharmacy Care CenterPharmacy Technician at Walgreens Pharmacy Care Center
Priscila EscamillaPriscila Escamilla
Child Development Specialist at University of MiamiChild Development Specialist at University of Miami
Luca PalaciosLuca Palacios
Lifeguard 1 at City Of MiamiLifeguard 1 at City Of Miami