Kenny Hong
Jonesville,MI
Summary
Detail-oriented professional with expertise in customer service and staff training. Recognized for strong decision-making abilities and organizational skills, committed to driving team productivity and maintaining high service standards in a fast-paced environment.
Overview
12
12
years of professional experience
Work History
Nail Technician
Foxy Nails
06.2017 - Current
- Delivered high-quality nail services, including manicures and pedicures, ensuring client satisfaction.
- Maintained cleanliness and organization of workstations to uphold hygiene standards.
- Educated clients on nail care techniques and products to promote healthy nails.
- Implemented new techniques for nail art, enhancing service offerings and client engagement.
- Developed strong client relationships through personalized service and follow-up communication.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
Supervisor
UEC Theaters
10.2023 - 03.2026
- Supervised daily operations to ensure efficient workflow and optimal guest experience.
- Trained and mentored staff on service standards and operational procedures.
- Implemented scheduling strategies to enhance team productivity during peak hours.
- Coordinated inventory management, ensuring accurate stock levels for concessions and supplies.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Sales Associate
Under Armour
11.2019 - 06.2020
- Executed product demonstrations to enhance customer engagement and drive sales
- Assisted customers in selecting appropriate athletic gear based on individual needs and preferences
- Maintained store presentation standards, ensuring an organized and visually appealing shopping environment
- Developed strong relationships with customers, fostering loyalty through personalized service and follow-ups
Shift Manager
Halo Burger
11.2013 - 11.2014
- Supervised team performance to ensure efficient operations and customer satisfaction.
- Developed and implemented training programs for new employees, enhancing service quality.
- Managed inventory levels, minimizing waste while ensuring product availability.
- Enforced health and safety standards, maintaining compliance with local regulations.
Education
Associate of Arts - Acting
Chaffey College
Rancho Cucamonga, CABachelor of Arts - Acting
Oakland University
Rochester, MI12-2021
Associate of Arts - Acting
Jackson College
06-2019
High School Diploma -
Warren Mott High School
Warren, MI06-2014
Skills
- Customer service
- Time management
- Goal oriented
- Staff management
- Problem-solving skills
- Money handling
- Organizational skills
- Decision-making
- Inventory oversight
- Multitasking
Languages
Vietnamese
Native or Bilingual
Timeline
Supervisor
UEC Theaters
10.2023 - 03.2026
Sales Associate
Under Armour
11.2019 - 06.2020
Nail Technician
Foxy Nails
06.2017 - Current
Shift Manager
Halo Burger
11.2013 - 11.2014
Associate of Arts - Acting
Chaffey College
Bachelor of Arts - Acting
Oakland University
Associate of Arts - Acting
Jackson College
High School Diploma -
Warren Mott High School