Kenny Jackson
Boston,MA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
4
4
years of professional experience
1997
1997
years of post-secondary education
1
1
Certification
Work History
Foreman
Cando Rail Terminal's
Jamestown, North Dakota
09.2023 - 06.2024
- Supervised daily operations at Cando Rail Terminal to ensure efficient workflow.
- Coordinated team activities to maintain safety standards and compliance.
- Trained new employees on equipment usage and safety protocols.
- Conducted regular inspections of equipment and facilities for maintenance needs.
- Inspected tools, materials, and equipment to ensure quality standards were met.
- Ensured all workers adhered to company policies and procedures.
- Assessed work area conditions for potential hazards or risks.
- Provided guidance, direction, and technical assistance to crew members.
- Maintained daily logs of labor and equipment used on-site.
- Managed sites by focusing on safety, operations and productivity.
- Tracked and reported units and labor hours prior to submission of timecards.
Quality Control Foreman
All American Tracks
Ash Fork, Arizona
09.2022 - 08.2023
- Supervised daily operations on construction projects ensuring safety compliance.
- Coordinated with crew members to maintain efficient workflow and task completion.
- Trained new staff on equipment use and safety protocols for project tasks.
- Kept detailed progress records to hit strict deadlines and adjust plans.
- Obtained specifications and directed work for construction crews.
- Monitored project progress to enforce adherence to deadlines and quality standards.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reported project progress, site problems and labor status to supervisors.
- Kept production team moving forward for progress in daily site operations.
- Trained new employees on company policies and procedures.
- Organized meetings with clients to discuss project specifications.
- Conducted regular performance reviews with crew members.
- Communicated regularly with subcontractors regarding project timelines.
- Tracked and reported units and labor hours prior to submission of timecards.
Customer Service Manager
Take 5 Oil Change
Houston, Texas
05.2020 - 12.2021
- Managed customer inquiries and resolved issues effectively.
- Trained staff on customer service best practices and company policies.
- Oversaw scheduling to ensure adequate coverage during peak hours.
Education
Natchitoches Central High School
Natchitoches, LASome College (No Degree) - Human Resources Management
Lone Star College
Houston, TXSkills
- Customer service
- Staff training
- Conflict resolution
- Scheduling management
- Team building and leadership
- Handling escalations
- Workflow management
- Skilled trainer
Certification
O.S.H.A. 10 certifications
C.P.R. certifications
Basic Electrical safety certificate
Personal Protective Equipment certifications
Hazardous Energy Control certifications
Hazardous Communication's certifications
Fire Safety certifications
Confined Space Awareness certifications
Bloodborn Pathogens certifications
Fire Awareness & Fire Extinguisher Training
Timeline
Foreman
Cando Rail Terminal's
09.2023 - 06.2024
Quality Control Foreman
All American Tracks
09.2022 - 08.2023
Customer Service Manager
Take 5 Oil Change
05.2020 - 12.2021
Natchitoches Central High School
Some College (No Degree) - Human Resources Management
Lone Star College