Kenny Johnroe
Reese,MI
Summary
Results-driven manager specializing in effective communication and problem-solving. Proven track record in overseeing store operations, enhancing team dynamics, and delivering exceptional customer service. Expertise in efficient inventory management and operational excellence.
Overview
11
11
years of professional experience
Work History
Manager
Duncan's Outdoor Shop
Bay City, Michigan
08.2021 - Current
- Managed daily store operations and ensured optimal customer service standards.
- Supervised staff training and development to enhance team performance.
- Coordinated inventory management and maintained stock levels effectively.
- Implemented promotional strategies to increase product visibility and sales.
- Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
- Coached, mentored and trained team members in order to improve their job performance.
- Recruited and hired qualified candidates to fill open positions.
Customer Service Representative
Sweetwater
Fort Wayne, Indiana
08.2018 - 09.2020
- Assisted customers with product inquiries and order placements.
- Educated customers on product features and benefits to enhance satisfaction.
- Processed returns and exchanges following company policies and procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Service Agent
Enterprise Rent-A-Car
Mesa, Arizona
09.2015 - 05.2018
- Conducted vehicle inspections and ensured cleanliness, enhancing customer satisfaction before rentals.
- Washed exteriors of vehicles with company-approved soap solution upon returns, enhancing appearance and minimizing visible scratches.
- Maintained clean, organized, and secure work area, promoting safety and efficiency.
Education
Graduate Certificate - Audio Engineering
Conservatory of Recording Arts And Sciences
AZ04-2018
Skills
- Operational oversight
- Inventory management
- Sales strategies
- Employee recruitment
- Staff training
- Customer service
- Decision-making
- Problem solving
- Conflict resolution
- Effective communication
Timeline
Manager
Duncan's Outdoor Shop
08.2021 - Current
Customer Service Representative
Sweetwater
08.2018 - 09.2020
Service Agent
Enterprise Rent-A-Car
09.2015 - 05.2018
Graduate Certificate - Audio Engineering
Conservatory of Recording Arts And Sciences