Kevin Cruz
Coshocton,OH
Summary
Dynamic operations manager with a track record of optimizing workflows and enhancing customer satisfaction. Strong in team collaboration, conflict resolution, and effective communication, ensuring smooth operations and high morale. Ready to take on challenges that leverage problem-solving abilities and interpersonal skills to drive team performance.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Manager
Taco Bell
Zanesville, Ohio
04.2026 - Current
- Supervised daily operations, optimizing restaurant workflow and service delivery.
- Managed inventory levels and ordered supplies to meet restaurant demands.
- Conducted performance evaluations, identifying development opportunities to boost team productivity and morale.
- Conducted performance evaluations to enhance team productivity and morale.
- Evaluated staff performance, providing tailored feedback to enhance individual effectiveness.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Billing Specialist
Spectrum
04.2025 - 04.2026
- Processed customer invoices accurately and efficiently to ensure timely billing cycles.
- Managed customer account information, ensuring accuracy of records to facilitate smooth billing operations.
- Resolved billing disputes through thorough investigation and clear communication, enhancing customer satisfaction.
- Collaborated with sales team to verify billing information and resolve discrepancies swiftly.
- Strengthened client relationships by addressing billing issues promptly and maintaining open lines of communication.
Assistant Store Manager
Walgreens
08.2019 - 04.2025
- Oversaw shift operations, allocated resources, and evaluated team performance to ensure business profitability and efficiency.
- Oversaw team members to ensure efficient daily operations and adherence to company policies.
- Streamlined shift scheduling processes to enhance labor cost efficiency.
- Facilitated training sessions for new hires to elevate team performance and service delivery.
- Oversaw inventory levels and coordinated restocking efforts to ensure product availability.
- Facilitated conflict resolution among team members to foster a collaborative work environment.
- Spearheaded merchandising and product placement initiatives to enhance store aesthetics.
- Collaborated with management to implement strategic initiatives that enhanced sales performance.
- Executed comprehensive audits of cash handling procedures to ensure financial accuracy.
Shift Leader
Taco Bell
05.2017 - 08.2019
- Oversaw daily kitchen operations to streamline workflows and ensure timely meal preparation.
- Established inventory control measures to reduce waste and optimize resource use.
- Guaranteed adherence to health and safety regulations in food preparation and kitchen cleanliness.
- Executed quality control inspections on food items to maintain compliance with company specifications.
- Executed restaurant stock management schedule to ensure product freshness and minimize waste.
- Fostered a collaborative environment among kitchen staff to enhance teamwork and productivity.
Education
No Degree - Business Communication
Reedley College
Reedley, CA6 2016
GED -
Heartland Alternative School
Selma, CA05-2016
Skills
- Customer service management
- Billing system management
- Payment processing
- Dispute resolution
- Billing software
- Data entry proficiency
- Operational oversight
- Financial management
- Workflow optimization
- Health and safety compliance
- Operational compliance
- Staff scheduling
- Training development
- Team collaboration strategies
- Problem-solving strategies
- Software troubleshooting
- Motivation techniques
Certification
- Licensed Pharmacy Technician - Received while working at Walgreens
-License Number: 09216025
References
Jammie Ulloa(740)202-1601
Tatum Cooper (740)202-2228
Benjamin Renner (740)502-3799
Rebbeca Fernandez (740)586-3958
Languages
- English
- Spanish
- French
Timeline
Manager
Taco Bell
04.2026 - Current
Billing Specialist
Spectrum
04.2025 - 04.2026
Assistant Store Manager
Walgreens
08.2019 - 04.2025
Shift Leader
Taco Bell
05.2017 - 08.2019
No Degree - Business Communication
Reedley College
GED -
Heartland Alternative School