Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Kenny Jones

Waukegan,IL

Summary

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Team-minded with several years of comprehensive experience performing support duties to help office run smoothly. Focused on boosting customer satisfaction and service quality.

Overview

10
10
years of professional experience

Work History

Coordinator Specialist Mailroom

Walgreens
Deerfield, IL
08.2019 - Current
  • Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
  • Updated several instruction guides and job aids for any new equipment, mail delivery process, and return packages
  • Analyzed floor plans to identify the location of printers within 10 buildings, and provided the information to Gordon Flesh
  • Conduct over 100 sensitive mail letter contents reviewing contents have been scanned properly, placed in the correct scanned date, and has been received by the correct end user
  • Reviewed documents to locate supply offices within 10 buildings (40 floors total), in two locations and entered the information into a departmental data system, for project collaboration amongst team members
  • Manage a daily shared mailbox for mail services of team members and external vendors who have a general of questions.

Mail Clerk

Unites States Postal Service
Des Moines, IA
10.2016 - 08.2018
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment
  • Interacted with customers by phone, email or in-person to provide information
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
  • Handled client correspondence and tracked records to foster office efficiency.
  • Assisted with inventory control of postage supplies such as stamps, envelopes, labels.

Senior Citizen Assistance

Waukegan Township
Waukegan, IL
05.2014 - 04.2016
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
  • Followed detailed directions from management to complete daily paperwork and computer data entry
  • Increased customer service success rates by quickly resolving issues
  • Completed daily logs for management review
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.

Education

Bachelor of Arts - Management

Grand View University
Des Moines, IA
04.2016

Skills

  • Problem Solving
  • Critical Thinking
  • Collaboration / Teamwork
  • Microsoft Excel
  • Attention to Detail
  • Customer Experience
  • Time Management
  • Data Entry

Accomplishments

  • Grand View University athletics hall of fame 2023

References

References available upon request.

Timeline

Coordinator Specialist Mailroom

Walgreens
08.2019 - Current

Mail Clerk

Unites States Postal Service
10.2016 - 08.2018

Senior Citizen Assistance

Waukegan Township
05.2014 - 04.2016

Bachelor of Arts - Management

Grand View University

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Kenny Jones