Kenny Martin

Supervise 20-25 associates in areas of picking, packing, and MHE operators. Main duties being processing Fedex packages in a 3PL environment for Dell computer parts. Major focuses are:

• Reduced shipping errors with diligent quality control checks of outgoing packages.
• Increased team productivity, providing clear communication and regular performance feedback to staff members.
• Led continuous improvement initiatives aimed at optimizing workflows and increasing overall productivity within the department.
• Conducted regular performance evaluations of team members, identifying areas for improvement and providing constructive feedback on their work contributions.
• Managed employee scheduling to ensure adequate staffing levels during peak periods or in response to unexpected absences.
• Improved order accuracy by closely monitoring the picking and packing process in the fulfillment center.
• Enhanced customer satisfaction levels by promptly addressing and resolving order-related issues.
• Consistently met or exceeded order fulfillment deadlines through efficient resource allocation and workload distribution among team members.

• Manage 15 to 25 teammates in the shipping and picking areas
• Use of RedPraire warehouse management system
• Understanding of the 5S and Lean concepts in a warehouse environment
• Use of SBClient for creating Fedex and UPS shipping labels.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Observed packing operations to verify conformance to specifications.

• Monitor warehouse workflow, perform safety follows and reviews, administer positive affirmation, perform Methods Observation, upgrade accountability graphs
• Supervise teams of lift operators, forklift operators, and pallet jack order pickers.
• Collaborated with other departments to develop cross-functional solutions for logistical challenges.
• Scheduled employee shifts and managed time off requests, maintaining optimal staffing levels at all times.

• Supervise 10 to 12 associates in functions such as, mail sorting, shipping and receiving of all mail types such as UPS and Fedex
• Major duties include; conducting team meetings, staffing, evaluating, accounts payables, inventory, ordering supplies, managing USPS accounts, reporting production audits, customer service, tracking and locating packages and monitoring workflow
• Also, supervise the meter production of outbound mail.
• Vendor relations
• Monitor postage usage

• Supervise 10-12 associates
• Overseeing the production of opening of all lease and loan payments
• Also, processing mail-in customer deposits
• Performing maintenance on the Opex 50’s, evaluating performances, conduct monthly meetings, and calculating productivity.

• Supervising 15 to 20 associates performing in functions such as, input/output, encoding, and set-up
• Duties include monitoring daily work flow to meet projected close-out times, perform evaluations, train new associates, conduct meetings, maintain a steady workflow for proof operators.

• Supervise 10 to 15 associates with duties such as check scanning, mailing opening, and imaging
• Major duties as a supervisor were, batch balancing, customer data transmissions, assigning duties, scheduling, monitoring, training, motivating and evaluating performances
• Also, conducting monthly departmental meetings
• Other duties would include performing in all areas when needed.