Kenny Mclean
Mount Vernon,United States
Summary
Accounts receivable and collections manager with a background in aging analysis, ledger reconciliation, and delinquent account follow-up. Supports cash flow by resolving account discrepancies, preparing receivables reports, and maintaining accurate records. Leads and trains staff to improve collection processes and daily team performance.
Overview
23
23
years of professional experience
Work History
Accounts Receivable Manager
GRC Realty Management
New York, New York
12.2019 - Current
- Monitored delinquent accounts and coordinated collection follow-up with residents.
- Reviewed aging reports, prioritized collection activities for overdue balances to enhance cash flow.
- Resolved account discrepancies with property managers and leasing teams.
- Prepared monthly receivable summaries for GRC Realty Management leadership to inform decision-making.
- Trained staff on accounts receivable procedures and ledger maintenance.
- Performed weekly audits of AR data entry accuracy for errors or omissions.
- Participated in strategic planning initiatives to enhance overall financial health of the organization.
- Led a team of accounts receivable specialists, providing training and performance evaluations.
Collections Manager
GRC Realty Management
New York, New York
12.2019 - 10.2022
- Managed delinquent tenant accounts for GRC Realty Management portfolio
- Coordinated eviction, legal, and collection actions with property managers to ensure compliance and efficiency
- Developed and enhanced procedures for collecting past due amounts, streamlining processes for better recovery
- Contacted residents to resolve overdue balances and payment disputes
- Resolved escalated disputes between customers and company regarding collections, fostering positive relationships and reducing conflicts
- Reviewed lease files, ledgers, and account histories for accuracy
- Trained staff on collection procedures and customer communication for GRC Realty Management
Manager
The BP Group
Glendale, NY
08.2014 - 03.2016
- Directed daily operations across BP Group service teams and client priorities.
- - Scheduled service technicians and dispatched client resolution visits to enhance service efficiency.
- - Coordinated appointment setting for service calls and new unit installations, ensuring timely service delivery.
- - Coordinated with parts department to keep service work moving.
- - Maintained client relationships and communicated daily with leadership, staff, and vendors on company needs.
- - Addressed customer and employee issues in alignment with company policies and service goals to maintain satisfaction.
- Managed staffing processes to ensure adequate personnel for projects., scheduling, and workflow planning for BP Group projects.
Licensed Private Client Banker / Business Specialist
JPMorgan Chase
Yonkers, NY
09.2010 - 03.2013
- Managed client accounts and portfolios to ensure optimal satisfaction and retention.
- Consistently achieved sales goals through strategic planning and proactive customer engagement.
- Opened and closed branch, counted cash, and assigned tasks to staff for efficient operations.
Customer Service Representative
Chase Bank
New York, NY
06.2007 - 08.2010
- Assisted Chase customers with account questions and transaction support.
- Updated account information and resolved customer account issues while supporting bankers and tellers with client records.
- Resolved billing disputes using Chase banking policies and procedures.
- Processed deposits, withdrawals, and payment requests accurately.
Teller Manager
Chase Bank
New York, NY
09.2003 - 06.2007
- Supervised Chase Bank teller team during daily branch operations.
- Led team of tellers in processing customer transactions and managing cash to ensure smooth operations.
- Coached tellers on service standards, policies, and transaction accuracy.
- Managed cash vault, drawer balances, and cash ordering procedures.
Education
High School Diploma - Business/Mathematics
Mount Vernon High School
Mount Vernon, NY, United States01-1987
Skills
- Accounts reconciliation
- Ledger reconciliation
- Aging analysis
- Receivables reporting
- Client account management
- Problem resolution
- Team leadership
- Team management
- Team collaboration
- Time management
- Communication strategy
- Reliability
- Flexible
- Approachable
Accomplishments
- Fulfilled all sales goals and exceeded all customer service goals.
- Achieved licensing by the SEC (series 6, 63)
- Achieved licensing as a NYS Life Insurance Agent
- JPMorgan Chase Private Client Banker
- Awarded Customer Service Professional Certificate
Timeline
Accounts Receivable Manager
GRC Realty Management
12.2019 - Current
Collections Manager
GRC Realty Management
12.2019 - 10.2022
Manager
The BP Group
08.2014 - 03.2016
Licensed Private Client Banker / Business Specialist
JPMorgan Chase
09.2010 - 03.2013
Customer Service Representative
Chase Bank
06.2007 - 08.2010
Teller Manager
Chase Bank
09.2003 - 06.2007
High School Diploma - Business/Mathematics
Mount Vernon High School