KENNY MIRANDA
Plano,TX
Summary
Experienced with team leadership and project management. Utilizes strategic planning to achieve organizational objectives. Track record of fostering collaboration and resolving conflicts effectively.
Results-driven professional also Known for enhancing team collaboration and delivering consistent, high-quality outcomes. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Hardworking and passionate for life. Eager to keep learning and ready to help achieve company goals.
Overview
21
21
years of professional experience
Work History
Pre-need Funeral Planning Counselor
Great Western Insurance Company
Dallas, TX
12.2016 - Current
- Communicate with funeral directors to create meaningful memorial services reflecting family traditions and preferences.
- Establish trust with clients, offering compassionate guidance during emotional decisions
- Increased client satisfaction by 85% providing personalized pre-planning advice and recommendations
- Collaborate with team members to develop comprehensive pre-planning packages tailored to individual needs
- Discuss pre-need options and explain prices to family
Pre-need Funeral Planning Counselor
Miller Funeral Home
Dallas, TX
01.2023 - Current
- Educate families on the various options available on cremations and burials
- Developed over 20 strategic marketing initiatives aimed at raising awareness about the importance of pre-planning
- Estimate funeral arrangement costs
- Facilitate open communication between families and funeral homes, fostering positive working relationships while addressing any concerns that arise during the planning stage
- Conduct powerpoint group presentations to fulfill the importance to pre-plan ahead to senior facilities, work places, etc
Client Benefits Advocate
NFP
Dallas, TX
12.2022 - 12.2025
- Explained company benefits to over 3,500 employees face-to-face to compare their options available for them on health, dental, vision,and supplemental benefits
- Checked employees' benefit enrollment for accuracy and inputted all data into the platform
- Created daily reports for new hires, and individual benefits summaries for existing employees
- Provided benefits information and complete new hire enrollment remotely, and face-to-face seasonal
- Served as an advocate for employees in addressing concerns related to their benefit plans, providing guidance on available resources and options
Direct Sales Call Center Agent
Well Point Blue Cross
Woodland Hills, California
11.2014 - 02.2015
- Contacted 100 customers per day inbound/outbound calls
- Optimized calling scripts to enhance effectiveness, leading to higher conversation rates from prospects to customers
- Provided health plan information to clients
- Estimated the cost of the plan
- Boosted client retention rates with tailored product recommendations based on individual needs
Pharmaceutical Technician
Encino Care Pharmacy
Encino, California
07.2013 - 05.2014
- Arranged over 280 prescriptions orders per day, new ones and refills orders to mail out/deliver to patients home
- Assisted pharmacist with conducting drug utilization reviews for improved patient care and prescription accuracy
- Optimized customer satisfaction by providing timely and accurate medication counseling services for patients
- Facilitated smooth communication between staff members, fostering a positive team atmosphere that promoted collaboration within the workplace
Life Insurance Sales Representative
Primerica Financial Services
Burbank, California
04.2005 - 2013
- Crafted clear information reports to explain life insurance policy features and benefits
- Created a customized financial needs analysis for families to ensure proper coverage
- Responsible for training developing 5-10 personal new members per month to duplicate the system
- Retained Clients Insurance active
Education
Certification - Performance Transformative Coach
Performance Coach University
Tampa, FL10-2026
Certification - High Impact Transformative Coach
SLS Trainers Academy
California10.2024
Certification - Servant Leader Coaching Staff
LifeWorks WorldWide
Hacienda Heights, California12-2023
Certification - Life Transformation Coach
Quantum Technology Academy
Anaheim, California03.2021
State License - Life Insurance Representative
Life & Health
Burbank, California01.2006
Diploma - High School
Verdugo Hills High School
Tujunga, California06-1995
Skills
- Empowering action & accountability
- Types 40 WPM
- Bilingual in Spanish / English
- Teamwork & Collaboration
- Leadership
- Distinction based learning
- Trust & Rapport building
- Transformational training facilitation
- Conflict Resolution & Calm Problem-Solving
Timeline
Pre-need Funeral Planning Counselor
Miller Funeral Home
01.2023 - Current
Client Benefits Advocate
NFP
12.2022 - 12.2025
Pre-need Funeral Planning Counselor
Great Western Insurance Company
12.2016 - Current
Direct Sales Call Center Agent
Well Point Blue Cross
11.2014 - 02.2015
Pharmaceutical Technician
Encino Care Pharmacy
07.2013 - 05.2014
Life Insurance Sales Representative
Primerica Financial Services
04.2005 - 2013
Certification - Performance Transformative Coach
Performance Coach University
Certification - High Impact Transformative Coach
SLS Trainers Academy
Certification - Servant Leader Coaching Staff
LifeWorks WorldWide
Certification - Life Transformation Coach
Quantum Technology Academy
State License - Life Insurance Representative
Life & Health
Diploma - High School
Verdugo Hills High School
Availability
February, 2026