Kenny Peter Obiagwu
Data Analyst
Marietta,GA
Summary
Detail-focused Data Analyst with expertise in data warehousing, process validation, and business needs analysis. Proven ability to understand customer requirements and translate them into actionable project plans. Dedicated and hard-working professional with a passion for Big Data. Developed strong skills in data analysis, problem-solving, and strategic thinking in a dynamic and fast-paced environment. Excels in interpreting complex data sets and delivering actionable insights to support business objectives. Now seeking to transition into a new field to leverage transferable skills for driving meaningful impact and innovation.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Product Support Analyst
WPP/Choreograph
New York, New York
11.2021 - Current
- Leveraged SQL queries for troubleshooting complex issues, leading to quicker resolutions.
- Mentored new team members, fostering a culture of continuous learning and development within the department.
- Managed escalated cases, ensuring timely resolution and maintaining strong client relationships.
- Developed custom solutions for clients, resulting in higher satisfaction rates and retention.
- Worked closely with development teams to prioritize bug fixes and feature requests based on customer feedback.
- Delivered feedback on troubleshooting guides and contributed to continuous improvement of issue resolution and support processes.
Data Analyst Intern
EA Dynamics
New York, New York
02.2021 - 08.2021
- Created and managed SQL databases, ensuring data integrity and security
- Proposed solutions to improve system efficiencies and reduce total expenses by 40%
- Utilized MS SQL, data warehousing programs, and Tableau for data intelligence and analytics
- Applied statistical techniques for hypothesis testing to validate data and interpretations, increasing revenue by 60%
- Produced monthly reports using advanced Excel spreadsheet functions.
- Used statistical methods to analyze data and generate useful business reports.
- Streamlined data access for remote teams by implementing cloud-based data management solutions.
Support Analyst
Digit.co
San Francisco, California
02.2020 - 01.2021
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Offered assistance in implementing and developing training programs.
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
Customer Support Specialist
Lending Club
San Francisco, California
11.2018 - 10.2019
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Collaborated with product team to communicate customer needs, leading to enhancements that increased user satisfaction.
- Reduced call handle time, allowing for more customer inquiries to be resolved each day.
Education
Bachelor of Arts - Economics
San Francisco State
San Francisco, CA 08.2014 - 05.2018
Skills
Certification
Google Data Analytics Professional Certificate
Timeline
Google Data Analytics Professional Certificate
03-2025
Product Support Analyst
WPP/Choreograph
11.2021 - Current
Thinkful Data Analytics Bootcamp
08-2021
Data Analyst Intern
EA Dynamics
02.2021 - 08.2021
Support Analyst
Digit.co
02.2020 - 01.2021
Customer Support Specialist
Lending Club
11.2018 - 10.2019
Bachelor of Arts - Economics
San Francisco State
08.2014 - 05.2018
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