Kenny Poklis
Maplewood,MO
Summary
Resolution-minded Customer Service Associate with a year and a half of experience solving complex product defects, refunds and stock deficiencies. Team-oriented supervisor motivating employees to take ownership of respective roles. Service-desk specialist handling large volumes of guests with professionalism and enthusiasm.
Overview
6
6
years of professional experience
Work History
Senior Customer Service Associate
Waterway Carwash
03.2022 - 09.2023
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Investigated and resolved customer inquiries and complaints quickly.
Disher/Delivery Driver
Mike Duffy’s Bar and Pub
07.2018 - 05.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Games, Supervisor
Six Flags St. Louis
10.2017 - 06.2018
- Evaluated employee performance and coached and trained to improve weak areas.
- Identified individual employee's unique work styles and adapted management methods.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives and communication goals.
Ride Operator
Six Flags Saint Louis
05.2017 - 08.2017
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
Education
High School Diploma -
Maplewood-Richmond Hgts. High School
Maplewood, MO05.2019
Skills
- Selling Skills
- Coaching and Mentoring
- Articulate Communication
- Cash Handling
- Stockroom Organization
- Order Management
- Customer Relations
- Customer Service
Timeline
Senior Customer Service Associate
Waterway Carwash
03.2022 - 09.2023
Disher/Delivery Driver
Mike Duffy’s Bar and Pub
07.2018 - 05.2022
Games, Supervisor
Six Flags St. Louis
10.2017 - 06.2018
Ride Operator
Six Flags Saint Louis
05.2017 - 08.2017
High School Diploma -
Maplewood-Richmond Hgts. High School
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