Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager
Dina Gonzalez

Dina Gonzalez

Kennett,Missouri

Summary

  • Bringing Customer Service with top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Do the best to uphold the company's name.

Overview

7
7
years of professional experience

Work History

Customer Service Associate

Daily Designs
Kennett, MO
01.2020 - Current
  • Detail and design homemade decor items
  • Promote decor items on the internet
  • Take orders, package, and ship item(s)

Customer Service Cashier

KFC
Kennett, MO
01.2022 - 05.2022
  • Greet customers
  • Take order
  • Build orders
  • Cashier
  • Serve customers order
  • Clean and sanitize lobby and prep area
  • Shut down store

Kitchen Manager

Dodges Chicken Store
Blytheville, AR
10.2019 - 11.2020
  • Prep for the day
  • Start making breakfast
  • Fill and maintain merchandiser
  • Start lunch and dinner for the day
  • Rotate merchandiser out
  • Rotate stock
  • Upkeep amount of waste
  • Keep inventory of stock for merchandise orders
  • Clean up work station for kitchen closing

Homemaker Aide

Always First Homecare Companion Service
Sikeston, MO
04.2016 - 10.2019
  • Laundry
  • Prep meals for day(s)
  • Dishes and clean kitchen
  • Sweep and Mop
  • Vacuumed
  • Dusting
  • Sanitized restroom and bathing area
  • Medications
  • Ran errands and shopping

Education

NA - Some High School

Holcomb R3 High School
Holcomb, MO

Skills

  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Upselling Products and Services
  • Understanding Customer Needs
  • Order and Refund Processing
  • Courteous with Strong Service Mindset
  • Customer Support
  • Issue and Complaint Resolution
  • Upbeat and Positive Personality
  • Gift Wrapping Boxes
  • Call Documentation
  • Selling Skills
  • Safe Work Practices
  • Station Preparation
  • Telephone Reception
  • Customer Buying Habits
  • Patient and Empathetic
  • Communications Strategies
  • Suggestive Selling
  • Team-Oriented and Cooperative
  • Guest Satisfaction
  • Reading Comprehension
  • Establishing and Maintaining Customer Relationships
  • Conflict Mediation Abilities
  • Merchandise Orders and Exchanges
  • Reservation Setting
  • Guest Experiences
  • Sales and Upselling
  • Portion Standards
  • Performance Motivation

Timeline

Customer Service Cashier

KFC
01.2022 - 05.2022

Customer Service Associate

Daily Designs
01.2020 - Current

Kitchen Manager

Dodges Chicken Store
10.2019 - 11.2020

Homemaker Aide

Always First Homecare Companion Service
04.2016 - 10.2019

NA - Some High School

Holcomb R3 High School
Dina Gonzalez