Trinity Brown
Zebulon,NC
Summary
Friendly and efficient while working in gaining experience in various industries, i was devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding nutrition and health standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Thrive in a passionate and hard working environment. Dedicated candidate with extensive experience providing support to animals. Skilled in monitoring animal vitals and meeting task deadlines. Highly organized and works well in team environments.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Radiant Nutrition
2022.03 - Current
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Answered customer questions about products and services and recommended appropriate solutions.
- Educated customers on product features and technical details to highlight benefits.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Farm Hand
Lazy Hound Farms
2021.04 - 2022.10
- Cleaned and maintained animal pens by raking up manure and putting down fresh straw and hay.
- Mixed livestock feed, additives and medicines in prescribed portions.
- Watered and fed livestock and cleaned pens and enclosures to maintain farm animal health.
- Assisted with maintenance and repair activities to keep buildings and equipment in safe and proper condition.
- Examined animals to detect illness or injury.
- Repaired buildings, fences and other pertinent structures to keep animals properly contained.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Observed behavioral changes in animals to detect illness or injury.
- Promoted optimal animal health by feeding and watering on regular schedule.
- Checked farmland for issues in need of attention, such as fences to mend and broken pipes to fix.
Customer Service Representative
Bungalow Bounce
2020.09 - 2022.01
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
- Collected trash from floors within hallways, bathrooms and work areas.
Caretaker
The vann`s
2019.05 - 2020.09
- Improved patient outlook and daily living through compassionate care.
- Maintained clean and well-organized environment for client happiness and safety.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Assisted with meal planning to meet nutritional plans.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Followed care plan and directions to administer medications.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
Veterinary Technician Assistant
Rolesville Veterinary Hospital
2022.09 - 2023.12
- Maintained accurate pharmacy records and heartworm test logs.
- Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.
- Provided care for animals as necessary for overall comfort and health.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Administered medications to animals in treatment and documented changes in condition.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
Farm Hand
Equest Run Farm
2023.12 - 2024.03
- Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
- Carried out daily farm tasks such as feeding animals, and cleaning pens to ensure animal health and welfare.
- Transported horses safely between locations, ensuring proper handling procedures were followed at all times.
- Contributed to the overall success of the equine facility by consistently providing high-quality care, resulting in a well-maintained stable environment and satisfied clients.
Farm Hand
Brighton Stables
2024.01 - 2024.04
- Assisted in the construction or repair of fences, barns, sheds, or other infrastructure necessary for successful farm operation.
- Carried out daily farm tasks such as feeding animals, milking cows, and cleaning pens to ensure animal health and welfare.
- Operated various farm machinery including tractors, plows, and balers for efficient land cultivation and crop production.
- Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
- Contributed to overall farm efficiency by performing regular equipment maintenance and repairs as needed.
Nanny
Private Residence
2024.02 - 2024.06
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
Shift Lead
Creative Cup
2024.06 - 2024.07
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Browns Christian Academy
Zebulon, NC08.2022
Skills
- Inbound and Outbound Calling
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Translation and Interpretation Services
- Livestock Operations
- Immunization Administration
- Animal Feed Preparation
- Relationship Building
- Medication Administration
- Treatment Protocols
- Subcutaneous Injections
Timeline
Shift Lead
Creative Cup
2024.06 - 2024.07
Nanny
Private Residence
2024.02 - 2024.06
Farm Hand
Brighton Stables
2024.01 - 2024.04
Farm Hand
Equest Run Farm
2023.12 - 2024.03
Veterinary Technician Assistant
Rolesville Veterinary Hospital
2022.09 - 2023.12
Customer Service Associate
Radiant Nutrition
2022.03 - Current
Farm Hand
Lazy Hound Farms
2021.04 - 2022.10
Customer Service Representative
Bungalow Bounce
2020.09 - 2022.01
Caretaker
The vann`s
2019.05 - 2020.09
Browns Christian Academy