Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Generic
Kenny Reilly

Kenny Reilly

Customer service
Galveston,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
13
years of professional experience

Work History

Delivery Expert

Domino's Pizza
08.2022 - Current
  • Coordinated consistent on-time deliveries of damage-free goods.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Analyzed metrics for service requests and incidents to identify problem trends and adjust training of staff

ADT Home Security Customer Service Rep.

Work From Home
04.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

General Manager

McDonald's Restaurant
10.2010 - 03.2021
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths

Education

High School Diploma -

La Porte High School
La Porte, TX
05.1999

Skills

  • Customer Relations
  • Credit Card Payment Processing
  • Microsoft Word
  • Microsoft Excel
  • System Implementation
  • Computer Proficiency
  • Home-Based Service
  • Exceptional Customer Service

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale

Timeline

Delivery Expert

Domino's Pizza
08.2022 - Current

ADT Home Security Customer Service Rep.

Work From Home
04.2021 - Current

General Manager

McDonald's Restaurant
10.2010 - 03.2021

High School Diploma -

La Porte High School

Similar Profiles

CREATE PROFILE
Kenny ReillyCustomer service