Kenny Tran
Edmond,OK
Summary
Customer-focused professional with a Bachelor’s Degree from Western Governors University and extensive experience in customer service. Offers front desk support, appointment management, cash handling, and inventory assistance while maintaining a professional environment. Demonstrates strong communication, organizational, and problem-solving skills to deliver outstanding service.
Currently preparing for the PTCB/PTCE certification exam.
Overview
8
8
years of professional experience
Work History
Receptionist
Solar Nails
Edmond, OK
04.2024 - Current
- Greeted customers professionally and provided excellent customer service in a fast-paced salon environment.
- Managed appointment scheduling and walk-in clients through phone and booking systems, ensuring efficient service delivery.
- Coordinated technician schedules and responded to customer inquiries via phone, enhancing communication and service effectiveness.
- Processed payments, handled cash register operations, and maintained accurate daily transaction records.
- Maintained a clean, organized front desk to support salon operations and streamline inventory management.
Substitute Teacher
Edmond Public Schools
Edmond, OK
11.2022 - 03.2024
- Managed classroom behavior to foster a positive and professional learning environment.
- Followed lesson plans and instructions provided by full-time teachers.
- Assisted students with assignments, classroom activities, and problem-solving.
- Maintained attendance records while ensuring student safety and accountability.
- Adapted quickly to different classroom settings, grade levels, and daily responsibilities.
- Communicated with teachers, staff, students, and parents to ensure smooth operations in fast-paced environments.
Receptionist
House of Nails
Edmond, OK
03.2018 - 10.2022
- Greeted customers and identified their needs to provide personalized product and service recommendations.
- Responded to phone inquiries and provided professional customer service regarding products and services.
- Responded to phone inquiries, delivering professional customer service and effectively addressing customer questions about products and services.
- Managed supplier relationships and monitored inventory levels, ensuring optimal stock availability to support business operations.
- Handled cash and POS transactions accurately while maintaining organized financial records.
- Used electronic systems to access product information, assist customers, and support sales efforts.
- Resolved customer concerns, maintaining satisfaction and preventing issue escalation through prompt and effective communication.
Education
BS - Business Administration, Concentration In Management
Western Governors University
Salt Lake City, UTHigh School Diploma -
Edmond Memorial High School
Edmond, OKSkills
- Front Desk Operations
- Customer Service
- Appointment Scheduling
- Office Management
- Office Organization
- Multitasking
- Detail orientation
- Accuracy
- Problem resolution
- Communication
- Teamwork
- Bilingual
- Inventory Management
Awards
WGU Excellence Award In Communication
Languages
- English
- Vietnamese
- Japanese
Timeline
Receptionist
Solar Nails
04.2024 - Current
Substitute Teacher
Edmond Public Schools
11.2022 - 03.2024
Receptionist
House of Nails
03.2018 - 10.2022
BS - Business Administration, Concentration In Management
Western Governors University
High School Diploma -
Edmond Memorial High School