KennYetta Scott
Milwaukee,WI
Summary
- To obtain a position as a family counselor at a well-oriented organization, where I can develop more professional skills.
- Driven student leveraging studies in Human Services, seeks real-world experience as a professional. Offers strong interpersonal and task prioritization skills.
- Hardworking and passionate job seeker with strong organizational skills eager to secure a professional position in any environment. Ready to help team achieve company goals.
- Experienced customer service representative with over 4 years of experience in customer relation. Excellent reputation for resolving problems and improving customer satisfaction.
- Experienced administrative professional with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Cashier/Utility Clerk
Pick N Save
Milwaukee, WI
06.2016 - 08.2017
- Gathered carts into the lobby, and clean all of the public area
- Greet people as I see them, and help bag groceries for the customers.
- Cashier- Greet and help customers with any assistance.
- Watch closely for counterfeit money.
- Make sure customers get the discounts that they deserve.
- Restocked and organized merchandise in front lanes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Crew Member
LITTLE CAESARS
Milwaukee, WI
04.2017 - 01.2018
- Greet every customer with a smile.
- Make sure that every person is served with a pizza in less than 5 minutes.
- Catch the pizzas out of the oven so that it won't burn and serve it to the customers properly.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Prepared products following restaurant, health, and safety standards and procedures.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Accurately operated cash register to process customer payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
Team Store Member/Usher
UWM PANTHER ARENA
Milwaukee, WI
02.2018 - 07.2018
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Operated register to process payments and collect cash payment for order totals.
- Provided customer service by selling tickets and merchandise, answering questions and distributing programs.
- Directed ticket holders to seats and facility locations.
- Provided information about current and future events at facility.
Customer Service Representative
Interpark
Milwaukee, WI
07.2018 - 02.2021
- Customer service is a big thing to me.
- Interacting with people and helping them get in and out of the parking structure is big.
- Answer customer calls, regarding the parking structure.
- Direct customers if they are in need of assistance.
- Also, we have a cash register so we can scan or validate customers’ parking tickets and if they owe any money they pay with cash or card.
Human Service Student Intern
Talem Home Healthcare
Milwaukee, WI
01.2021 - 12.2021
- Data entry, electronic documentation.
- Background checks
- Sorted and organized files, spreadsheets and reports.
- Answered incoming telephone calls, took down messages and provided information.
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Achieved management recognition by designing and implementing special project during internship.
- Planned, prepared and participated in weekly meetings and events.
In-Home Caregiver
Talem Home Care
Milwaukee, WI
01.2021 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Education
High School Diploma -
James Madison High School
Milwaukee, WI 09.2015 - 05.2018
Associate of Science - Human Service, AODA Substance Abuse Counselor
Milwaukee Area Technical College
Milwaukee, WI 06.2018 - 12.2021
Skills
Time management skills
Cleaning and sanitizing
Customer Relations
Reports and documents
Administrative tasks
Recordkeeping
Scheduling
Strategic planning and analysis
Problem-solving
Accomplishments
- N/A.
Hobbies
Playing with my children, listening to music, and writing poems are my go-to's when I haave free time. I think living in this world that we are in today distracts us from the things that matter to us the most. Leaving it's impossible, to not find something to do to keep us motivated and leveled.
Timeline
Human Service Student Intern
Talem Home Healthcare
01.2021 - 12.2021
In-Home Caregiver
Talem Home Care
01.2021 - Current
Customer Service Representative
Interpark
07.2018 - 02.2021
Associate of Science - Human Service, AODA Substance Abuse Counselor
Milwaukee Area Technical College
06.2018 - 12.2021
Team Store Member/Usher
UWM PANTHER ARENA
02.2018 - 07.2018
Crew Member
LITTLE CAESARS
04.2017 - 01.2018
Cashier/Utility Clerk
Pick N Save
06.2016 - 08.2017
High School Diploma -
James Madison High School
09.2015 - 05.2018