Kenosha Norris
Saginaw,United States
Summary
Versatile professional with a proven track record in enhancing customer satisfaction and streamlining operations across roles from Master Braider at K.Rose Braids to Senior Collection Agent at Target. Skilled in real estate transactions and customer support, demonstrating leadership and exceptional time management. Achieved significant improvements in service delivery and operational efficiency, leveraging expertise in Microsoft Operations and empathetic client interactions.
Overview
11
11
years of professional experience
Work History
Master Braider
K.Rose Braids
Memphis, TN
01.2017 - Current
- Recommended salon and retail products to clients.
- Applied protective oils or conditioners after finishing a style to prevent damage from occurring.
- Prepared clients for braiding by washing and conditioning hair.
- Ordered supplies such as thread, beads, extensions, and styling products when needed.
- Maintained safe and healthy salon conditions through adherence to organizational and regulatory requirements.
- Successfully completed many braids weekly.
- Advised clients on how to maintain healthy hair while wearing their chosen style.
- Evaluated clients' hair type and quality to determine feasibility of requested braiding services.
- Maintained a clean work area throughout each appointment.
- Created braids such as embellished chignons, crown braids, waterfall twists and milkmaid braids.
- Arrived punctually for appointments and adhered to given schedules.
- Provided hair braiding services to customers, including cornrows, box braids, and Senegalese twists.
- Helped create promotional materials for the salon's braiding services.
- Ensured that all equipment was properly sanitized between clients according to health regulations.
Customer Service Representative
McKesson
Irving, TX
11.2022 - 11.2023
- Facilitate patient assistance through inbound calls
- Refill prescriptions ensuring patient satisfaction
- Provide comprehensive program information
- Resolve customer queries effectively
- Manages patient inquiries and prescription refills efficiently using Salesforce and Five9
- Elevated customer satisfaction by adeptly managing prescription refills and inquiries
- Ensured clear communication and support in prescription management using Salesforce
- Implemented effective solutions for complex customer queries, improving service quality
- Analyzed customer feedback to refine service protocols and boost patient satisfaction
Senior Collection Agent
Target
Remote
01.2021 - 09.2022
- Oversaw collection activities for past due credit card accounts
- Performed both inbound and outbound customer interactions
- Utilized Zoom for effective remote meetings
- Applied strong negotiation skills to ensure successful collections
- Contributed to the company's financial stability by reducing overdue accounts
- Managed high-volume credit recovery, enhancing client retention by focusing on personalized solutions
- Optimized debt recovery rates through strategic calling and tailored communication approaches
Affiliate Broker
CRYE-LEIKE, REALTORS
Cordova, TN
02.2021 - 06.2022
- Brokered real estate deals, enhancing client portfolio
- Facilitated successful property transactions
- Streamlined home buying process for clients
- Secured client financing, ensuring smooth transactions
- Boosted client satisfaction by streamlining the home buying process
- Enhanced property visibility through meticulous scheduling of walkthroughs
- Provided comprehensive support in client financing options, ensuring clarity
- Implemented new strategies to optimize the sale and purchase of homes
- Evaluated market trends to advise clients on optimal buying and selling times
Substitute Teacher
Kelly Educational Staffing
Tipton County, TN
01.2020 - 06.2022
- Assumed teaching responsibilities during teacher absences, maintaining educational momentum
- Promoted a clean and conducive learning environment
- Facilitated homework completion, ensuring student understanding
- Worked collaboratively with school staff to uphold teaching standards
- Positively impacted student learning experience during teacher absences
- Enhanced classroom engagement by implementing dynamic instructional strategies as a Substitute Teacher
- Maintained strict classroom cleanliness, ensuring a conducive learning environment at all times
- Provided consistent support by managing classroom activities and assisting students with homework
- Adopted flexible teaching methods to cater to diverse student needs, promoting inclusive education
- Fostered a positive and energetic classroom atmosphere, encouraging student participation and interest
Nutrition Aide
Shelby County Schools
Memphis, TN
08.2013 - 06.2017
- Contributed to the health and well-being of students through nutritious meals
- Improved efficiency of lunch service through effective line assembly
- Ensured continuous availability of food and beverages, reducing downtime
- Managed inventory and ensured all food stations were fully stocked and ready
- Enhanced meal prep efficiency, contributing to a smoother lunch service
- Facilitated a team-oriented environment on the serving line, boosting collaboration
- Implemented new organization techniques for food storage areas to optimize space
Education
Certification in Real Estate -
Real EstateU
Remote02.2021
High School Diploma -
Memphis Adult High School
Memphis, TN05.2011
Skills
- Sales
- Customer Support
- Real Estate Transactions
- Office Management
- Supervisory Management
- Money Management
- Merchandise Restocking
- Cash Handling
- Microsoft Operations
- POS Systems
- Process Transactions
- Multitasking
- Customer Service Excellence
- Answering Phone Inquiries
- Troubleshooting
- Product Recommendations
- ID Verification
- Retail Operations
- Technical Support
- Network Support
- Microsoft Windows
- Help Desk
- Desktop Support
- Banking
- Active Directory
- Process Management
- Braid maintenance expertise
- Patience and empathy
- Project management
- Excellent time management
- Marketing and promotion
- Networking and relationship building
- Leadership and mentoring
- Public speaking and presentation
References
Available upon request.
Personal Information
Age: 32
Timeline
Customer Service Representative
McKesson
11.2022 - 11.2023
Affiliate Broker
CRYE-LEIKE, REALTORS
02.2021 - 06.2022
Senior Collection Agent
Target
01.2021 - 09.2022
Substitute Teacher
Kelly Educational Staffing
01.2020 - 06.2022
Master Braider
K.Rose Braids
01.2017 - Current
Nutrition Aide
Shelby County Schools
08.2013 - 06.2017
Certification in Real Estate -
Real EstateU
High School Diploma -
Memphis Adult High School
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