Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kenquirreya Mcclure

Fort Knox,KY

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Apple
Fort Knox, KY
12.2024 - Current
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries via phone, email, and chat.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Customer Service Representative

Verizon
Jackson, MS
07.2024 - Current
  • Responded to inbound calls, chats, and emails to enhance customer service
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Resolved customer service issues in a timely manner while providing excellent customer service at all times.

Front End Associate

WALMART, Walmart
Madison, MS
01.2023 - 07.2024
  • Utilized point-of-sale system to process cash, credit card, check and gift card payments.
  • Monitored and maintained the front-end area to ensure safety and prevent shoplifting.
  • Computed purchases and received and processed cash or credit payment.
  • Operated register for cash, check, and credit card transactions, maintaining accuracy.
  • Handled cash, credit, and debit transactions accurately and efficiently.

Education

High School Diploma -

Ridgeland High School
Ridgeland, MS
05-2024

Skills

  • Customer service
  • Point-of-sale operation
  • Inventory management
  • Conflict resolution
  • Sales support
  • Data entry

References

References available upon request.

Timeline

Customer Service Representative

Apple
12.2024 - Current

Customer Service Representative

Verizon
07.2024 - Current

Front End Associate

WALMART, Walmart
01.2023 - 07.2024

High School Diploma -

Ridgeland High School
Kenquirreya Mcclure