Kensey Garcia
Raleigh,NC
Summary
Ambitious Receptionist experienced in managing front desk operations, greeting guests, and resolving inquiries. Improved office processes to enhance workflow and client satisfaction through effective communication and organizational skills. Committed to fostering a welcoming environment and building professional relationships to support company growth.
Overview
3
3
years of professional experience
Work History
Receptionist
Night and Day dental
Raleigh, North Carolina
04.2026 - Current
- Greeted and assisted patients upon arrival at the dental office.
- Answered phone calls and responded to inquiries professionally.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments with patients to ensure efficient office flow.
- Scheduled appointments using dental management software efficiently.
- Managed patient records with attention to confidentiality and accuracy.
- Processed billing information and insurance claims accurately.
Martinizing Dry Cleaners
Costumer Service
Raleigh
08.2024 - Current
- Operated dry cleaning machines to clean garments and textiles efficiently.
- Sorted and categorized clothing based on fabric type and cleaning requirements.
- Greeted customers, collected items, and recorded contact information.
- Handled customer inquiries and provided information about services offered.
- Maintained customer service standards by greeting and assisting customers with their orders.
- Collaborated with team members to ensure timely service delivery.
- Assisted in training new employees on cleaning procedures and safety standards.
- Kept records of incoming garments, outgoing deliveries, payments received and inventory levels.
- Organized the work area to ensure a safe and efficient environment was maintained at all times.
Grocery Clerk
Publix
Wake Forest, North Carolina
05.2023 - 04.2024
- Operated cash register, processing transactions efficiently.
- Greeted customers as they entered the store, provided friendly customer service and responded to inquiries.
- Assisted customers in locating products and answering inquiries.
- Utilized knowledge of store layout to direct customers towards desired items quickly.
- Maintained product displays, ensuring freshness and organization.
- Stocked shelves with merchandise, following store layout guidelines.
- Monitored inventory levels and reported shortages to management.
- Collaborated with team members to improve store operations.
Education
Rolesville High School
Rolesville, NCSkills
- Front desk operations
- Customer service
- Appointment scheduling
- Multi-line telephone skills
- Records management
- File management
- Data entry
- Documentation and reporting
- Office organization
- Time management
- Cash handling
- Team collaboration
- Effective communication
- Conflict resolution
- Data privacy
- Calm demeanor
- Positive and professional
- Assistive communication
Languages
Spanish
Professional
English
Professional
Timeline
Receptionist
Night and Day dental
04.2026 - Current
Martinizing Dry Cleaners
Costumer Service
08.2024 - Current
Grocery Clerk
Publix
05.2023 - 04.2024
Rolesville High School