Kenshin Thammavong
Naples
Summary
Adaptable and personable with natural ability to connect with customers and create welcoming environment. Possesses foundational knowledge in retail operations and customer service, coupled with strong organizational and communication skills. Committed to enhancing showroom performance and driving customer satisfaction.
Overview
3
3
years of professional experience
Work History
Assistant Showroom Manager
Lovesac
11.2024 - Current
- Collaborated with senior management to set sales goals, develop strategies for achieving them, and monitor progress regularly.
- Coordinated special events and promotions to increase foot traffic and generate brand awareness within the community.
- Maintained strong communication with vendors for timely order placement, ensuring optimal stock levels were maintained at all times.
- Assisted in the achievement of monthly sales targets by providing exceptional customer service and product knowledge.
- Organized schedules for staff members efficiently taking into account their availability while meeting business needs.
- Managed daily showroom operations, ensuring smooth workflows and efficient task completion.
Store Manager
Mattress Firm
08.2023 - 10.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
Omni Experience Sales Leader
Best Buy
08.2022 - 08.2023
- Enhanced product knowledge within the sales team through continuous training and workshops.
- Negotiated contracts skillfully, ensuring mutually beneficial terms for both clients and the company.
- Maximized lead generation efforts through targeted prospecting campaigns in collaboration with marketing teams.
- Established and oversaw collaborative relationships with independent sales representatives and market-specific dealers.
Education
Bachelor of Arts - Business Administration And Management
Florida Southwestern State College
Naples,FL05-2025
Skills
- Store operations
- Scheduling coordination
- Sales analysis
- Purchase orders
Languages
English
Native or Bilingual
Timeline
Assistant Showroom Manager
Lovesac
11.2024 - Current
Store Manager
Mattress Firm
08.2023 - 10.2024
Omni Experience Sales Leader
Best Buy
08.2022 - 08.2023
Bachelor of Arts - Business Administration And Management
Florida Southwestern State College
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