Victoria Storer
San Diego
Summary
Dynamic retail leader with extensive experience , excelling in store operations and staff development. Proven track record in enhancing customer satisfaction through effective training and innovative merchandising strategies. Skilled in KPI tracking and budgeting, fostering a motivated team environment that drives sales and operational excellence. Known for enhancing product presentations and supporting sales strategies. Focused on team collaboration and achieving impactful results, adaptable to changing business needs, and skilled in inventory management and visual merchandising.
Overview
7
7
years of professional experience
Work History
Assistant Showroom Manager
Purple Mattress
05.2023 - Current
- Analyzed monthly reports to identify areas requiring improvement or additional training opportunities for staff members.
- Collaborated with senior management to set sales goals, develop strategies for achieving them, and monitor progress regularly.
- Handled customer complaints professionally, resolving issues promptly to maintain high levels of satisfaction among clients.
- Trained new staff members on company policies, procedures, products, and systems, fostering professional growth among team members.
- Managed daily showroom operations, ensuring smooth workflows and efficient task completion.
- Enhanced visual appeal of the showroom by continuously updating displays according to seasonal trends or promotional activities.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Store Managed
Francesca's Boutique
11.2022 - 05.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
Store Manager
Hot Topic
12.2019 - 11.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Assistant Store Manager
Hot Topic
01.2019 - 12.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Sales Lead
Hot Topic
08.2018 - 01.2019
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
Associates of Buisness - Marketing
Grossmont College
El Cajon, CA06-2026
High School Diploma -
Granite Hills Highschool
El Cajon, CA06-2015
Skills
- Store operations
- Scheduling coordination
- KPI tracking
- Staff meetings
- Corporate standards
- Budgeting and finance
- Showroom displays
- Excel
- Time management
- Storeforce
- Effective leader
- Microsfot Teams
- Netsuite
Accomplishments
Achieved top store sales for 2024 in the entire company of Purple ending the year with 2.9 million dollars in sales.
Was recognized in the District at Hot Topic for having the lowest turnover rates in San Diego in 2022
Got a award for best and most comprehensive recaps sent to District Manager in 2021
Languages
English
Native or Bilingual
Timeline
Assistant Showroom Manager
Purple Mattress
05.2023 - Current
Store Managed
Francesca's Boutique
11.2022 - 05.2023
Store Manager
Hot Topic
12.2019 - 11.2022
Assistant Store Manager
Hot Topic
01.2019 - 12.2019
Sales Lead
Hot Topic
08.2018 - 01.2019
Associates of Buisness - Marketing
Grossmont College
High School Diploma -
Granite Hills Highschool
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