Kensie Dunaway
Denver,CO
Summary
Dynamic hospitality professional with extensive experience at Westin Hotel, excelling in high-pressure environments. Proven ability to deliver exceptional customer service while managing multiple tasks efficiently. Skilled in complex problem-solving and inventory management, consistently enhancing guest satisfaction through unique drink creations and effective team collaboration. Highly reliable and organized, ensuring seamless operations during peak times.
Overview
10
10
years of professional experience
Work History
Bartender
Westin Hotel
Denver, CO
10.2018 - Current
- Mixed and served cocktails and beverages for diverse clientele.
- Maintained cleanliness and organization of bar area during service.
- Collaborated with kitchen staff to ensure timely food and beverage delivery.
- Assisted in training new bartenders on drink preparation techniques.
- Handled cash transactions accurately and managed tabs effectively.
- Developed unique drink recipes to enhance customer experience.
- Monitored inventory levels, restocking supplies as needed to meet demand.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Served high customer volumes during special events, nights, and weekends.
Server
Grand Hyatt Hotel
Denver, CO
03.2016 - 10.2018
- Delivered exceptional customer service in high-pressure dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained and mentored new servers on restaurant policies and service techniques.
- Managed multiple tables efficiently, enhancing guest satisfaction and dining experience.
Education
High School Diploma -
Dr. Phillips
Orlando, FLSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Complex Problem-solving
- Handling difficult customers
- Organized and collected in high volume situations
- Sense of urgency
Timeline
Bartender
Westin Hotel
10.2018 - Current
Server
Grand Hyatt Hotel
03.2016 - 10.2018
High School Diploma -
Dr. Phillips