Kensley Mann
Columbus,OH
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Twin Peaks Restaurants
12.2022 - 10.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Hostess
Parley Sporting Club
01.2021 - 06.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School Diploma -
Ohio State University
Columbus, OHLicensed Esthetician -
Aveda Institute Columbus
Columbus05.2023
Skills
- Guest Engagement
- Food Delivery
- Food Running
- Cash Handling
- Food Sales and Promotion
Timeline
Server
Twin Peaks Restaurants
12.2022 - 10.2023
Hostess
Parley Sporting Club
01.2021 - 06.2022
High School Diploma -
Ohio State University
Licensed Esthetician -
Aveda Institute Columbus
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