Kent Dauderman
Carbondale,IL
Summary
Dynamic small business owner with a proven track record at A & K Properties LLC, excelling in relationship building and customer service. Successfully developed processes that enhanced client satisfaction and fostered repeat business. Adept at managing operations while motivating teams, demonstrating strong communication and adaptability skills. Committed to delivering high-quality services.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
15
15
years of professional experience
Work History
Owner
WNC Rentals
01.2011 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Trained and motivated employees to perform daily business functions.
Owner/Operator
A & K Properties LLC
01.2011 - 05.2025
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Developed business plan, processes and procedures to provide superior rentals for customers.
- Increased customer satisfaction by providing high-quality services and timely communication.
Hedge and Hollow
A & K Properties LLC
02.2021 - 02.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Spruce Pine Inn
Todd Lione
12.2018 - 05.2023
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
Education
Bachelor of Arts - Graphice Art
Western Illinois University
Macomb, ILBachelor of Arts - Photography
Southern Illinois University, Carbondale
Carbondale, IL05-1984
Skills
- Small business operations
- Relationship building
- Customer relations
- Client service
Timeline
Hedge and Hollow
A & K Properties LLC
02.2021 - 02.2024
Spruce Pine Inn
Todd Lione
12.2018 - 05.2023
Owner
WNC Rentals
01.2011 - Current
Owner/Operator
A & K Properties LLC
01.2011 - 05.2025
Bachelor of Arts - Graphice Art
Western Illinois University
Bachelor of Arts - Photography
Southern Illinois University, Carbondale