Kent Leigh
Draper,UT
Summary
Self-starter who is self-directed and functions successfully independently or within a team. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
Work History
Fraud Investigation Specialist
Zions Bancorporation
Midvale, Utah
04.2014 - Current
- Identified discrepancies between witness accounts during interviews and conducted follow-up inquiries.
- Adhered to all departmental policies and procedures when conducting investigations.
- Attended training sessions on new investigative techniques or technologies.
- Managed caseloads efficiently, prioritizing tasks and meeting strict deadlines in high-pressure environments.
Fraud Detection Specialist
ZionsBancorporation
Salt Lake City, Utah
01.2006 - 04.2014
- Specialist with experience in credit card and debit card fraud detection
- Part of specialized group that detects signature based fraud transactions
- The specialist in PIN based fraud detection
- Worked in a team to lower the impact bank card fraud has on the banks revenue
- Specialized in PIN based fraud as well as mastered signature based fraud detection skills
- Demonstrated ability to work with a team to identify fraudulent trends and develop ways to stop the fraud
- Acquired the knowledge of internal resources to identify fraudulent activities which increases personal productivity as well as minimizes the impact felt by the customer and the bank
Network Security Representative
AT&T
Murray, USA
01.2002 - 01.2006
- Loss prevention specialist with experience dealing with victims of ID theft and perpetrators of various types of fraud
- Part of a team that developed methods to prevent lost revenue for a fortune 100 company
- Analyzed data, spoke with various people and wrote detailed information about these interactions
- Demonstrated ability to work alone or in a group to investigate possible fraudulent activity
- Primary investigator and trainer for a project to identify and stop lost revenue from former customers
- Used both internal and external resources to investigate fraudulent activity
- Use of these resources shortened the time of investigations and increased personal productivity levels
- Consistently received Outstanding or More Than Satisfactory annual management work performance reviews
Education
Bachelors of Art -
Brigham Young University
Provo, UTAssociates in Computer Networking Support -
Utah Career College
West Jordan, UTSkills
- Research abilities
- Report Preparation
- Background Checks
- Records handling
- Credit card fraud
- Claims documentation
- Investigation Management
- Continuous Improvement
Languages
Fluent in Portuguese
Professionaldevelopmentandtraining
- Associates in Computer Networking Support, Utah Career College, West Jordan, UT
- Microsoft Word, Excel, PowerPoint.
- Numerous company sponsored training courses including Negotiation Skills, Credit Bureau Reports, Interpersonal Skills.
Timeline
Fraud Investigation Specialist
Zions Bancorporation
04.2014 - Current
Fraud Detection Specialist
ZionsBancorporation
01.2006 - 04.2014
Network Security Representative
AT&T
01.2002 - 01.2006
Bachelors of Art -
Brigham Young University
Associates in Computer Networking Support -
Utah Career College
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