Kent Nichols
Tucson,AZ
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
17
17
years of professional experience
Work History
Book Print Personalization Supervisor II
CGI Federal Inc.
Tucson, AZ
10.2022 - 01.2026
- Develops and manages the production staff schedule across all departments, optimizing resource allocation and ensuring smooth workflow.
- Takes the lead in critical decision-making and policy interpretation within the department, ensuring alignment with organizational objectives.
- Serve as a Subject Matter Expert, providing comprehensive training and development for Book Print Supervisors to enhance their skills and performance.
- Act as the Assistant Department Manager, providing essential support for the manager's absence and overseeing production areas when needed.
- Serve as the primary point of communication with the Department of State in the manager's absence, ensuring seamless coordination and alignment of priorities.
- Coordinate maintenance and troubleshooting of NGP Printers to minimize downtime and maintain production efficiency.
- Assist in the interview process for team lead positions, assessing candidates' qualifications and suitability for leadership roles.
- Ensure compliance with quality assurance standards by coordinating with Department of State officials and implementing necessary measures to uphold production quality.
- Additional Responsibilities:
- Implement and enforce standard operating procedures to optimize production efficiency and ensure consistency in output quality.
- Foster a collaborative work environment, promoting teamwork and effective communication among staff members.
- Stay updated on industry trends and technological advancements to continuously improve production processes and enhance overall performance.
- Oversaw team operations to ensure compliance with project specifications and timelines.
- Implemented process improvements that enhanced workflow efficiency across multiple projects.
- Trained and mentored new supervisors to foster leadership skills and operational knowledge.
- Coordinated resource allocation for projects, optimizing team performance and output quality.
Book Print Personalization Supervisor
CGI Federal Inc.
Tucson, AZ
08.2017 - 09.2022
- Coordinates all production-related support activities for the Book Print Facility.
- Assigns, schedules, and reviews work for production staff.
- Implement Corporate Quality Control policies to effectively direct contract support activities.
- Provides daily feedback on workflow and production projections to Management.
- Ensures satisfactory conformance with contract provisions and performance metrics.
- Maintained control and accountability of over 1 million passport books, Travel Cards and Border Cards.
- Coordinates all production-related support activities for the Book Print Facility.
- Reviewed application information and printed passport books for errors and quality.
- Managed up to 36 associates in print production and quality checks ensuring data entry and verification of data.
- Conducted internal controls by applying a high degree of attention to detail.
- Prints and processes Consular Record of Birth Abroad.
- Responsible to manage NGP Book Print when assigned to area. Monitor workflow and report book print related issues to management.
- Processes Western Passports (WPC) expedited applications.
- Worked on and helped develop the DS 82 Project.
Book Personalization Associate III/Lead
GPS
Tucson, AZ
01.2016 - 08.2017
- Work in an ISO 9000 production environment that processes over 20,000 applications per shift for the Department of State.
- Daily supporting up to eleven associates by answering questions regarding applications, solving production issues, and providing everything needed to assure maximum productivity.
- Reviews associate production to assure that desired quality levels are achieved.
- Restock supplies at the end of shift while setting the area up for the following shift’s production.
- Cross trained in four different production lines.
- Promoted from a Book Personalization Associate for high performance at the facility.
Assistant Manager, Bartender, Security
Music Box Lounge
Tucson, AZ
10.2008 - 02.2016
- Responsible for scheduling and directing workflow.
- Worked with customers to ensure any issues were resolved satisfactorily to ensure future sales.
- Managed inventory to assure effective customer service and over $5,000 in daily sales.
- Responsible for independently opening and closing the lounge.
Skills
- Driven individual
- Productivity optimization
- Strong verbal and written communication
- Strong interpersonal communication
- Stress management skills
TRAINING
- Yellow Belt Certified
- Ethics in the Workplace
- Four Steps to Communication Success
- A Positive Management Approach to Workplace Conflict
- Difficult People: Strategies to Keep Everyone Working Together
- How to Manage a Difficult Conversation
- Self-Improvement for a Lifetime of Success
- Your Role in the Workplace.
QUALIFICATION
- Nineteen Years of Personnel Management: Proven track record of effectively leading and directing personnel in fast-paced environments, ensuring optimal performance and productivity.
- Cross-Functional Expertise: Extensive experience spanning production, customer service, and sales roles, demonstrating versatility and adaptability across different functional areas.
- Motivated for Career Advancement: Eager and driven to progress to the next level in my production career, leveraging my wealth of experience and skills to contribute to organizational success and personal growth.
Timeline
Book Print Personalization Supervisor II
CGI Federal Inc.
10.2022 - 01.2026
Book Print Personalization Supervisor
CGI Federal Inc.
08.2017 - 09.2022
Book Personalization Associate III/Lead
GPS
01.2016 - 08.2017
Assistant Manager, Bartender, Security
Music Box Lounge
10.2008 - 02.2016