Kent Packer
Greenville
Summary
Experienced Senior Manager of 30+ years, with a strong background in strategic planning and performance management. Successfully increased sales through creative marketing strategies and elevated guest satisfaction levels. Developed a high-performing team by promoting a collaborative environment and maintaining operational compliance.
Overview
25
25
years of professional experience
Work History
Senior Director of People Development
Trigo Hospitality
05.2009 - Current
- Facilitated recruitment of management personnel through effective bench planning strategies.
- Directed initial training and ongoing development of all management personnel, focusing on performance management.
- Championed people initiatives to support company objectives and foster a positive culture.
- Supervised restaurant operations, prioritizing staffing, product quality, cleanliness, hospitality, and budget execution.
- Worked closely with ownership on policy development and implementation across the organization.
Regional Vice President
Trigo Hospitality
01.2001 - 05.2009
- Drove top-line sales with effective local marketing strategies and community engagement.
- Oversaw restaurant operations to align with company objectives and drive profitability through financial analysis.
- Promoted hospitality culture, enhancing guest experiences and satisfaction levels, including promptly resolving guest concerns.
- Developed management teams via targeted training programs and performance evaluations.
- Maintained high product quality, meeting customer expectations and upholding company standards.
- Ensured compliance with cleanliness and food safety regulations daily.
- Cultivated positive vendor relationships to support operational efficiency.
Education
General -
St. Louis High School
Saint Louis, MISome College (No Degree) - Architectural Technology
Ferris State University
Big Rapids, MISkills
- Performance management
- Coaching and mentoring
- Collaborative leadership
- Strategic planning
- Policy development
- Operational oversight
- Financial analysis
- Community engagement
- Marketing strategies
- Problem solving
- Multitasking and organization
- Written communication
- Interpersonal skills
REFERENCES
- Jack Diefenbach [269-921-2117] Regional Vice President - Trigo Pizza Company
- Troy Brandt [269-930-2756] Area Coach - Trigo Pizza Company
- Shannon Graham [616-902-0849] Restaurant General Manager - Trigo Pizza Company
- Anetta Nichols [616-560-3039] Restaurant General Manager [retired] - Trigo Pizza Company
Timeline
Senior Director of People Development
Trigo Hospitality
05.2009 - Current
Regional Vice President
Trigo Hospitality
01.2001 - 05.2009
General -
St. Louis High School
Some College (No Degree) - Architectural Technology
Ferris State University