Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
POSITIONS HELD
Timeline
Generic

Kent R. Blair

Holley,United States

Summary

Dynamic leader with a proven track record at Spectrum/Charter Communications, driving operational excellence and enhancing customer experience. Skilled in financial planning and group collaboration, I successfully managed a team of over 145, implementing strategic initiatives that improved performance metrics and fostered a culture of continuous improvement.

Overview

29
29
years of professional experience

Work History

Director, Field Operations

Spectrum/Charter Communications
Rochester, New York
01.1997 - Current
  • Maintain daily operations and forecasting of a team of 145-plus technicians, 4 managers, and 14 supervisors who provide first-class customer service. I provide leadership oversight for residential, SMB, and enterprise verticals. Establish and maintain relationships with business partners to achieve needed results, and improve the customer experience. Manage daily metrics, and implement plans to improve overall performance. Ensure all employees maintain a level of expected performance, including succession planning, improvement opportunities, and corrective action when necessary.
  • Short video highlighting me and a program I spearheaded. https://youtu.be/TisA6zVDRU
  • Led strategic initiatives to enhance organizational efficiency and effectiveness.

Justice

Village of Brockport
Village of Brockport, New York
01.2014 - 01.2017
  • I was elected to serve as Judge for a newly established local justice court. I handled approximately 125 cases plus, biweekly that consist of arraignments, trials, hearings and dispositions of traffic related offences, misdemeanors, violations, and felony matters. I am also certified to conduct marriage ceremonies within New York State. Annual requirement was to pass a series of tests with the New York State Unified Court System to maintain position.

Trustee

Village of Brockport
Village of Brockport, New York
01.2008 - 01.2012
  • Elected and completed a four year term as Trustee for the Village of Brockport. I was liaison to the police, fire ambulance departments, the planning board and the parks committee. Participated in contract negotiations with police union, The Stetson Club. Extensive budget oversight for expenses and capital improvements.

Education

Certificate - LEAP (Lead, Engage, Accelerate, Progress)

Charter Communications
Rochester

Certificate - SCTE-ISBE Georgia Tech Management Development Prog

Georgia Tech
Atlanta, GA

Skills

  • Group collaboration and metrics improvement
  • Process design and implementation
  • Written and verbal communication
  • Financial planning expertise
  • Budget management and deadline adherence
  • Enterprise improvement program implementation
  • Multitasking and team adaptability

Accomplishments

  • Committee member for companywide initiatives | Day in the Life of a Supervisor | PointView Reporting tool | Diversity Council | Represented Spectrum in 11 small claims cases winning 10 cases | Graduate in the Lead, Engage, Accelerate and Progress program | Attended SCTE-ISBE Georgia Tech Management Development Program.
  • Designed court layout for build out and implementation | Hired complete staff, Court Clerks and Court Security Officers | Annual educational requirements completed months in advance | 100% compliance financial reporting to New York State
  • Legislated for smoke free parks within the village, passed and received grants for signage | successfully supported and achieved formation of Brockport Fire District | Suggested and implemented a Brockport Police Resource office within the Brockport School District | Held position of public information officer | Held position of Chair of Code Review Committee
  • 25+ years’ experience in leadership within the telecommunication industry. Oversaw field operations FTs involvement with High Split activity: End of Line Testing and TQA process for quality control Manpower planning 24/7 support for technician around the clock on this project. CLI program to improve 4X75 metrics. Extensive reporting for field operations department: BI reporting – generate numerous reports for overall metrics. Tier and PAA reporting down to the technician level. Weekly reporting to identify trends and implement plans of improvement. Scope usage reporting to validate use and understanding. Detailed research into repeat service accounts: Use monitoring tools to identify service problem and implement plan to correct. Identify technician missed opportunities and plan corrective action. Partner with ISP, OSP and Construction to correct service issues at the address, node and/or hub level.
  • Enterprise Training Lab WNY has established an Enterprise Lab that will be utilized for across the region to train new FT6 technicians. Prepared a budget of required material and partnered with business planning. Worked with facilities and business planning to locate space within the Lancaster office to stand up the lab. Partnered with training to identify a designated trainer for enterprise products.

POSITIONS HELD

Installation Service Technician 1997 - 1998 | Plant Maintenance Technician 1998 - 2000 | Field Operations Supervisor 2000 - 2005 | Field Operations Manager 2005 – 2019 – Field Operations Director 2019 – Present – 27 plus years leadership experience

Timeline

Justice

Village of Brockport
01.2014 - 01.2017

Trustee

Village of Brockport
01.2008 - 01.2012

Director, Field Operations

Spectrum/Charter Communications
01.1997 - Current

Certificate - LEAP (Lead, Engage, Accelerate, Progress)

Charter Communications

Certificate - SCTE-ISBE Georgia Tech Management Development Prog

Georgia Tech

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