Kent Thornquist
Executive Director of Operations
Peoria
Summary
Results-driven leader with over 10 years of experience managing dynamic teams, fostering leadership development, and delivering exceptional customer service. Thrives in high-pressure environments, making critical decisions and building strong community relationships.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Director of Stewardship
Chick-fil-A
12.2024 - Current
- Evaluated existing stewardship programs and identified areas for improvement.
- Established stewardship best practices, elevating the quality of these practices.
- Trained staff on effective stewardship techniques, contributing to a culture of gratitude within the organization.
- Contact: Justin Whitefoot - 308-293-4155
Executive Director of Operations
Chick-fil-A
10.2020 - 12.2024
- Successfully led teams with growth from 4 million to 9.5 million in four years
- Developed and implemented leadership programs
- Facilitated the development of over 30 leaders
- Achieved top 20% guest experience scores year over year in multiple categories
- Contact : Owner/Operator: Ali Holzaepfel 423-762-0677
General Manager
Avantis
09.2015 - 03.2020
- Company Overview: A local Italian restaurant with five locations and over 50 years of serving the Peoria area
- The development of foundational training systems
- Providing guests with a memorable experience every visit
- Implementation of leadership development programs
- A local Italian restaurant with five locations and over 50 years of serving the Peoria area
- Contact : Owner: Stefan Zellar 309-657-3223
Education
Bachelors Degree - Business
University of Phoenix
01.2021 - 05.2024
Skills
Leadership development
Certification
NCSF Certified Personal Trainer
Timeline
Director of Stewardship
Chick-fil-A
12.2024 - Current
Bachelors Degree - Business
University of Phoenix
01.2021 - 05.2024
NCSF Certified Personal Trainer
10-2020
Executive Director of Operations
Chick-fil-A
10.2020 - 12.2024
General Manager
Avantis
09.2015 - 03.2020
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