Gillian Small
Snellville,GA
Summary
Dedicated and detail-oriented insurance professional with a strong background in project management. Known for exceptional organizational skills, adept at prioritizing tasks to meet project objectives efficiently. Proven ability to lead cross-functional teams and deliver outstanding service to clients. Seeking remote opportunities in insurance adjusting.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate Vendor Manager – Stewardship/CAT Wind – Hail Reconciliation Unit
QA Claims
08.2022 - 10.2023
- Oversaw the processing of insurance claims for efficient, accurate handling while protecting the interest of the insured and ensuring satisfactory customer service
- Serve as a liaison between clients, adjusters, service providers, and other parties who may be involved in a claim
- Engaged with clients to identify their expectations and ensure an agreeable outcome
- Adjust reserves and provide reserve recommendations to ensure reserving activities consistent with corporate policies.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Adjuster – Stewardship - Auto (Bodily Injury) – Auto CAT
EA Renfroe
02.2022 - 06.2022
- Engaged with clients to identify their expectations and ensure agreeable outcome
- Explain coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements
- Review and apply client-specific claim guidelines, insurance policies and endorsements
- Demonstrated exceptional organizational abilities and a skill for prioritizing assignments and working independently
- Reviewed written or computerized estimates in loss settlements
- Applied knowledge of insurance contracts and endorsements, state laws and regulations, customer service
- Within approved limits, applies claims settlement procedures to process claims, initiate claim payment process and close claims
- Analyzed data to identify underlying principles
- Managed complaints and grievances using negotiating and problem-solving skills.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Established relationships with clients and insurance companies to foster timely claims resolution.
Claims Desk Adjuster Property
E.A. Renfroe
08.2017 - 01.2021
- Investigated, evaluated, and negotiated claims, to reach a fair and equitable settlement
- Good knowledge of risk management and the ability to troubleshoot and successfully resolve a full scope of claims issues
- Full claim ownership for (300+)
- Met target service levels for claim handling and document claim files accordingly
- Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures
- Pay and process claims within designated authority level
- Investigated and resolved personal lines claims and supplements via telephone
- Responsible for the handling of claims in accordance with prescribed authority and Best Claims Practices
- Investigated, evaluated and settled claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to all issues.
- Evaluated damages and handled claim negotiations with insureds, claimants, attorneys and public adjusters.
- Used prescribed guidelines or policies in analyzing situations.
- Handled both first party and third party claims under multiple policy types and numerous endorsements.
- Evaluated insurance policies and analyzed damages to determine coverage.
Education
Bachelor of Science: Biology -
Morris Brown College
Skills
- Leadership development
- Data Analysis
- Training and Orientation
- Staff Management
- Excellent customer service
- Vendor Relationships
Certification
- Licensed All Lines Claims P&C Adjuster
- State Farm Auto and Property Certified
- Tower Hill Certified
- TWIA Certified
Timeline
Associate Vendor Manager – Stewardship/CAT Wind – Hail Reconciliation Unit
QA Claims
08.2022 - 10.2023
Adjuster – Stewardship - Auto (Bodily Injury) – Auto CAT
EA Renfroe
02.2022 - 06.2022
Claims Desk Adjuster Property
E.A. Renfroe
08.2017 - 01.2021
Bachelor of Science: Biology -
Morris Brown College
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