Kent Ubagan
Baytown
Summary
Adaptable professional with a background in restaurant management, customer service, and healthcare support. Skilled in leading teams, optimizing operations, and delivering exceptional guest experiences in fast-paced environments. Proven ability to manage inventory, train staff, and uphold high standards of cleanliness, safety, and service. Adept at multitasking, resolving conflicts, and maintaining composure under pressure. Committed to fostering a productive and positive work environment.
Overview
6
6
years of professional experience
Work History
Server
Shogun
01.2020 - 10.2024
- Delivered prompt and friendly service to multiple tables simultaneously.
- Took accurate orders, handled special requests, and ensured guest satisfaction.
- Collaborated with kitchen and floor staff to ensure seamless service.
Health Screener
Houston Methodist
11.2021 - 04.2022
- Followed strict guidelines to ensure the helth and safety of staff and patients.
- Screened incoming patients, colleted samples, and maintained sanitized workspaces.
- Played supportive role to ease workloads and increase efficiency
Manager
Shogun
10.2024 - 05.2025
- Supervised daily operations in a fast-paced restaurant environment, ensuring smoot service flow and high guest satisfaction.
- Trained and managed front-of-house staff, monitored performance,a nd facilitated conflict resolution.
- Handled inventory control and POS troubleshooting to optimize operational efficiency.
Manager
Da Gama
04.2025 - 07.2025
- Executed operational strategies that enhanced overall team performance, efficiency, and service quality.
- Led and inspired staff to maintain high engagement , accountability, and productivity in daily operations.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
High School Diploma -
Goose Creek Memorial High School
Baytown, Texas06.2018
Skills
- Positive guest experience management
- Conflict resolution and de-escalation
- Staff training and team supervision
- Flexibility in roles and responsibilities
- Health and safety compliance
- Active listening and empathy
- Patience under pressure
Timeline
Manager
Da Gama
04.2025 - 07.2025
Manager
Shogun
10.2024 - 05.2025
Health Screener
Houston Methodist
11.2021 - 04.2022
Server
Shogun
01.2020 - 10.2024
High School Diploma -
Goose Creek Memorial High School
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