Kentasia Hubbard
Jefferson,United States
Summary
Experienced certified bartender and server with a passion for providing exceptional guest service in fast-paced environments. Proficient in preparing and serving a variety of beverages, creating custom cocktails, and ensuring guest satisfaction. Skilled in multitasking, handling cash transactions, and maintaining a clean and organized workspace. Excellent communication and teamwork abilities, with a proven track record of exceeding customer expectations and contributing to a positive dining experience. Seeking to leverage my skills and experience to deliver high-quality service and elevate the overall guest dining experience.
Overview
6
6
years of professional experience
Work History
Bartender/Server
Longhorn Steakhouse
01.2021 - Current
- Train new team members to prepare drinks properly and keep bar area clean and organized
- Demonstrate a strong sense of urgency and ability to serve multiple guest at once
- Top sales through informing guest of food and drinks
- Monitor patrons for signs of over-intoxication
- Welcome guest and provide food and drink menus
- Have gained a strong foundation in customer service, welcoming and seating guest at restaurant, taking to-go orders and supporting management team in our culture
- Optimize service quality by actively listening and responding to guest inquiries
- Check back to ensure guest are satisfied with their dining experience
- Accurately record and submit each guest order
- Promptly serve food orders and various hot and cold beverages to guest
- Provide menus and recommend food and drinks based on guest inquiries
- Deliver meals to table promptly to ensure all food is served hot and drinks served cold
- Anser questions to the best of my knowledge that guest may have about menu
- Help create and save floor plans for shifts
- In charge of submitting certain weekly alcohol orders
Bartender/Server
Juniors Bar and Grill
01.2020 - 01.2021
- Provided exceptional customer service by engaging with guests, anticipating their needs, and delivering a memorable dining experience
- Expertly prepared and served a variety of cocktails, beers, and wines, adhering to recipe and presentation standards
- Maintained a clean and organized bar area, restocking supplies as needed and following proper sanitation guidelines
- Collaborated with kitchen staff to ensure timely delivery of guest food orders, contributing to overall guest satisfaction and success of establishment
- Experienced in handling cash transactions, processing payments accurately, and balancing cash drawers at the end of shift
- Promptly served food orders and various cold and hot beverages to guest
- Demonstrated a strong sense of urgency and ability to serve multiple guest at once
- Monitored guests for signs of over-intoxication
- Optimized service quality by actively listening and responding to guest inquiries
Education
High School Diploma - undefined
Stephens County High School
Toccoa, GA05.2016
Skills
- Communication
- Teamwork
- Organization
- Time Management
- Active Listening
- Multitasking
- Problem Solving
- Leadership
- Conflict Resolution
- Customer Service
- Determination
- Cash Handling
Timeline
Bartender/Server
Longhorn Steakhouse
01.2021 - Current
Bartender/Server
Juniors Bar and Grill
01.2020 - 01.2021
High School Diploma - undefined
Stephens County High School