Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Zoe Kitto

Plano,TX

Summary

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons. Experienced with creating unique and appealing cocktails tailored to customer preferences. Utilizes efficient workflow management to maintain smooth operations during peak hours. Knowledge of inventory control and managing supplies to ensure well-stocked bar.

Overview

6
6
years of professional experience

Work History

Bartender/Server

Bottle Rockets
Plano, TX
01.2026 - 04.2026
  • Crafted a diverse range of cocktails, ensuring high-quality standards and customer satisfaction.
  • Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
  • Managed inventory levels and restocked supplies to support efficient bar operations.
  • Trained new staff on drink preparation techniques and customer service protocols.

Quality Control

Mercedes Benz
Plano, TX
06.2024 - 02.2026
  • Troubleshot gas meters, control valves and quality control systems.
  • Identified visual defects during work tasks using quality control techniques.
  • Reduced installation errors, implementing thorough quality control measures.
  • Monitored quality control and trends to report to job site supervisor.

Server

Red Lobster
08.2023 - 05.2024
  • Take care of guests while providing a great experience. Along with some bartending training.
  • Delivered exceptional customer service by accurately taking and processing food orders.
  • Managed multiple tables efficiently, ensuring timely service and customer satisfaction.

Cashier/Technician

Kwik Karr
12.2021 - 05.2023
  • Cash out customers, check tire pressure, vacuum cars, and occasional oil changes.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawers, ensuring proper change distribution.
  • Assisted in inventory management by restocking merchandise and organizing displays.

Technician

Discount Tire
11.2022 - 03.2023
  • Change tires, repair flats, and balance the assemblies.
  • Operated tire mounting and balancing equipment efficiently.
  • Diagnosed and resolved customer tire issues, enhancing satisfaction.
  • Conducted thorough inspections to ensure safety compliance and quality standards.

Team Member

Chick Fil A
10.2020 - 09.2021
  • Provide great customer service while taking care of the guests' needs.
  • Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
  • Trained new team members on operational procedures and customer engagement techniques.
  • Collaborated with team to maintain cleanliness and organization of dining area and kitchen space.

Education

Approaching associates - General Studies

Collin College
San Marcos, TX
04-2026

Core classes - 1 year

Texas State University
06-2023

Skills

  • Customer service
  • Hard working
  • Responsible
  • Serving
  • Teamwork
  • Communication
  • Strong multitasking
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Outgoing personality

LANGUAGES

English - Fluent

Timeline

Bartender/Server

Bottle Rockets
01.2026 - 04.2026

Quality Control

Mercedes Benz
06.2024 - 02.2026

Server

Red Lobster
08.2023 - 05.2024

Technician

Discount Tire
11.2022 - 03.2023

Cashier/Technician

Kwik Karr
12.2021 - 05.2023

Team Member

Chick Fil A
10.2020 - 09.2021

Core classes - 1 year

Texas State University

Approaching associates - General Studies

Collin College