Kentaya Tillman
McDonough,GA
Summary
Detail-oriented and self-motivated Customer Service Professional with over 5 years of experience providing high-quality support in remote and in-person settings. Adept at handling high-volume customer inquiries, resolving account issues, and managing remote tools to ensure seamless client experiences. Experienced in insurance, loan signing, and logistics coordination. Skilled in virtual collaboration, problem-solving, and multitasking in dynamic environments. Seeking a fully remote customer service role to leverage strong communication, organizational, and technical skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Officer (Flex)
Allied Universal Security Services
04.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Remote Tech Support Specialist
Phillips
09.2022 - 12.2023
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Resolved [Number] technical support inquiries per day.
- Documented support interactions for future reference.
Customer Service Representative (Remote)
American Water
03.2022 - 08.2022
- Handled 50+ customer inquiries daily via phone and email, resolving account discrepancies
- Processed payments, service activations, and account terminations efficiently
- Maintained detailed customer records, ensuring 99% data accuracy
- Delivered exceptional service, maintaining a 95% customer satisfaction rating
Licensed Insurance Sales Agent (Remote)
Sitel
03.2021 - 12.2021
- Assisted clients with policy information and account management
- Processed endorsements, cancellations, and payments with precision
- Worked in a fast-paced virtual environment, exceeding customer service expectations
Automated Logistical Specialist (92A)
U.S. Army
01.2013 - 01.2017
- Managed supply chain operations, including inventory control and distribution
- Tracked shipments, maintained records, and ensured accurate documentation of materials
- Provided logistical support for military operations in high-pressure environments
- Utilized GCSS (Global Combat Support System) for efficient inventory management
Education
Diploma - Early Childhood Education
Wiregrass Georgia Technical College
Douglas, GAHigh School Diploma -
Coffee County High School
Douglas, GASkills
- Payment processing
- Account management
- Issue resolution
- Slack
- Zoom
- Trello
- Google Suite
- Microsoft Office
- DocuSign
- Windows
- IOS
- Search engines
- Cloud-based software
- Phone support
- Email correspondence
- Virtual collaboration
- Multitasking
- Clerical tasks
- Logistics coordination
Certification
- Property & Casualty License
- Certified Loan Signing Agent
Timeline
Security Officer (Flex)
Allied Universal Security Services
04.2024 - Current
Remote Tech Support Specialist
Phillips
09.2022 - 12.2023
Customer Service Representative (Remote)
American Water
03.2022 - 08.2022
Licensed Insurance Sales Agent (Remote)
Sitel
03.2021 - 12.2021
Automated Logistical Specialist (92A)
U.S. Army
01.2013 - 01.2017
Diploma - Early Childhood Education
Wiregrass Georgia Technical College
High School Diploma -
Coffee County High School
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