Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Kenton Delagrange

Twin Lake,MI

Summary

Dynamic Senior Service Advisor with a proven track record. Excelling in team management and customer service. Experienced in handling customer complaints, filing warranty/insurance claims, scheduling, and consistently achieving performance targets. Recognized for exceptional communication skills and optimizing operational efficiency, enhancing customer satisfaction and loyalty.

Overview

24
24
years of professional experience

Work History

Senior Service Advisor

Bish's RV
01.2022 - Current
  • Led a team of advisors to consistently achieve monthly performance targets and objectives.
  • Managed warranty claims, ensuring proper documentation and communication with manufacturers.
  • Optimized appointment scheduling for efficient use of shop resources while minimizing wait times for customers.
  • Managed Mobile Service Division for dealership and streamlined processes to improve efficiency and productivity
  • Acted as a liaison between customers, technicians, parts suppliers, insurance providers to effectively manage workflow
  • Maintained high customer satisfaction standards to meet or exceed targets.

Service Advisor

Camping World
08.2020 - 01.2022
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.

RV Service Technician

Camping World
09.2018 - 08.2020
  • Ensured safety compliance with thorough inspections of electrical systems, plumbing, HVAC units, and structural components of RVs.
  • Diagnosed and repaired HVAC, Electrical, Plumbing and Structural problems on all makes and models of RVs
  • Provided customers with telephone-based recreational vehicle repair and replacement recommendations.
  • Explained vehicle systems operation to customers.
  • Improved customer satisfaction by diagnosing and repairing various RV issues in a timely manner.

Field Service Technician

WEconnect(Dish Network Company)
04.2011 - 08.2018
  • Provided technical support, Installation, troubleshoot, repair and maintain operational equipment for low voltage electrical systems Satellite TV and Satellite internet systems
  • Assisted in inventory management, maintaining an organized stock of necessary tools and equipment for job completion.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Rendered on-site installation services and support of basic to complex audio and video systems for residential and commercial based clientele.

PDI Technician(Recreation Vehicles)

Forest River
12.2001 - 03.2011
  • Enhanced vehicle performance by conducting thorough diagnostic tests and identifying issues.
  • Increased overall shop productivity by assisting colleagues with complex repairs when necessary.
  • Delivered consistent customer satisfaction by providing high-quality workmanship and timely service.
  • Recorded inspection and test results on data sheets.
  • Provided feedback to production team regarding product quality.
  • Monitored product quality at all stages of production process.

Education

High School Diploma -

Bethany Christian High School
Goshen, IN

Skills

  • Team management
  • Customer service expertise
  • Exceptional communication
  • Microsoft office/computer
  • Multitasking and organization
  • Data entry
  • Time management
  • Warranty claims process
  • Service scheduling
  • Call center operations

Accomplishments

Led Bish's Rv Ludington MI dealership to a #1 Rank in Shop Operations for the company Nationwide in 2024 out of 22 dealerships


Achieved highest NPS (net promoter score) for External service for the Bish's Ludington dealership in 2024 of all 22 locations



Languages

English

Timeline

Senior Service Advisor

Bish's RV
01.2022 - Current

Service Advisor

Camping World
08.2020 - 01.2022

RV Service Technician

Camping World
09.2018 - 08.2020

Field Service Technician

WEconnect(Dish Network Company)
04.2011 - 08.2018

PDI Technician(Recreation Vehicles)

Forest River
12.2001 - 03.2011

High School Diploma -

Bethany Christian High School

Similar Profiles

CREATE PROFILE