KENT P. WALTON
Chelsea,AL
Summary
To obtain a sales position that would allow me to utilize my expertise in CAD/CAM, technical skills, sales, and customer service to assist and educate customers and other Territory Managers about Vulcan to grow sales and the business exponentially.
Overview
18
18
years of professional experience
Work History
Managing Laboratory Technician
BioHorizons Dental Implant Co
06.2023 - Current
- Manages,directs, and prioritizes workflow of in house design team.
- Trains and mentors new and existing employees on prosthetic design.
- Advanced level support and training for partner companies and customers.
- Manages investigation of advanced technical complaint and addresses customer concerns.
- Consults with the R&D staff of BioHorizons Dental Implant Co. on current and new projects.
- Works with marketing team in planning and creating CAD/CAM educational recourses.
- Travels for customer training and trade shows representing Vulcan.
Sr. Digital Dental Technician
BioHorizons Dental Implant Co
12.2013 - 06.2023
- Oversees designs of all dental prosthetics- Crowns, Abutments, Bars, Printed Models when customers request in house design
- Performs CAD design of dental prostheses per customer specifications
- Ensures established turnaround times for products are achieved and maintaining Vulcan's Quality standards
- Oversees other CAD/CAM technicians
- Customer Service and Support
- R&D Projects - collaborates with BioHorizons engineers to aid in the expansion of their product portfolio centered around Dental Lab products
- Participates in CAD production-related qualifications including Installation, Operation, and Process Validations
- Works with outside suppliers as needed
- Investigates and addresses customer complaints
Dental CAD/CAM Design Lead
Oral Arts Dental Lab
08.2013 - 12.2013
- Lead in CAD/CAM Design department
- Leader of A-Team design team
- Assisted other designers in getting their production rates raised
- Helped set design standards within the company
Dental CAD/CAM Technician
Burdette Dental Lab
03.2009 - 08.2013
- Dental CAD/CAM Designer
- Ran Zirconia Mills
- Ran 3D Printers for Dental Parts
- Ran Dental Emax Presses
- Processed all Zirconia before and after Sintering
- Processed all printed parts
Territory Manager - Sales and Service
Burdette Dental Lab
11.2006 - 03.2009
- Outside Sales Rep - AL, TN, MS, FL
- Called on potential customers on a daily basis
- Developed useful database of information used for internal use for potential customers
- Represented Burdette at Sales meetings
Customer Service Representative
Burdette Dental Lab
06.2006 - 11.2006
- Contacted customers to troubleshoot cases
- Managed complaints and remakes
- Ensured Promotional Discounts were applied to customer's accounts
Education
Some College (No Degree) - Mass Communications
The University of Montevallo
Montevallo, ALAssociate of Science - Business Management
Wallace Community College
Selma, AL12.2001
High School Diploma - undefined
Morgan Academy
Selma, AL1999
Skills
- Complex Problem-Solving
- Restorative Procedures
- Critical Thinking
- Understanding Customer Needs
Timeline
Managing Laboratory Technician
BioHorizons Dental Implant Co
06.2023 - Current
Sr. Digital Dental Technician
BioHorizons Dental Implant Co
12.2013 - 06.2023
Dental CAD/CAM Design Lead
Oral Arts Dental Lab
08.2013 - 12.2013
Dental CAD/CAM Technician
Burdette Dental Lab
03.2009 - 08.2013
Territory Manager - Sales and Service
Burdette Dental Lab
11.2006 - 03.2009
Customer Service Representative
Burdette Dental Lab
06.2006 - 11.2006
High School Diploma - undefined
Morgan Academy
Some College (No Degree) - Mass Communications
The University of Montevallo
Associate of Science - Business Management
Wallace Community College
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