Summary
Overview
Work History
Education
Skills
Timeline
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KENT P. WALTON

Chelsea,AL

Summary

To obtain a sales position that would allow me to utilize my expertise in CAD/CAM, technical skills, sales, and customer service to assist and educate customers and other Territory Managers about Vulcan to grow sales and the business exponentially.

Overview

18
18
years of professional experience

Work History

Managing Laboratory Technician

BioHorizons Dental Implant Co
06.2023 - Current
  • Manages,directs, and prioritizes workflow of in house design team.
  • Trains and mentors new and existing employees on prosthetic design.
  • Advanced level support and training for partner companies and customers.
  • Manages investigation of advanced technical complaint and addresses customer concerns.
  • Consults with the R&D staff of BioHorizons Dental Implant Co. on current and new projects.
  • Works with marketing team in planning and creating CAD/CAM educational recourses.
  • Travels for customer training and trade shows representing Vulcan.


Sr. Digital Dental Technician

BioHorizons Dental Implant Co
12.2013 - 06.2023
  • Oversees designs of all dental prosthetics- Crowns, Abutments, Bars, Printed Models when customers request in house design
  • Performs CAD design of dental prostheses per customer specifications
  • Ensures established turnaround times for products are achieved and maintaining Vulcan's Quality standards
  • Oversees other CAD/CAM technicians
  • Customer Service and Support
  • R&D Projects - collaborates with BioHorizons engineers to aid in the expansion of their product portfolio centered around Dental Lab products
  • Participates in CAD production-related qualifications including Installation, Operation, and Process Validations
  • Works with outside suppliers as needed
  • Investigates and addresses customer complaints

Dental CAD/CAM Design Lead

Oral Arts Dental Lab
08.2013 - 12.2013
  • Lead in CAD/CAM Design department
  • Leader of A-Team design team
  • Assisted other designers in getting their production rates raised
  • Helped set design standards within the company

Dental CAD/CAM Technician

Burdette Dental Lab
03.2009 - 08.2013
  • Dental CAD/CAM Designer
  • Ran Zirconia Mills
  • Ran 3D Printers for Dental Parts
  • Ran Dental Emax Presses
  • Processed all Zirconia before and after Sintering
  • Processed all printed parts

Territory Manager - Sales and Service

Burdette Dental Lab
11.2006 - 03.2009
  • Outside Sales Rep - AL, TN, MS, FL
  • Called on potential customers on a daily basis
  • Developed useful database of information used for internal use for potential customers
  • Represented Burdette at Sales meetings

Customer Service Representative

Burdette Dental Lab
06.2006 - 11.2006
  • Contacted customers to troubleshoot cases
  • Managed complaints and remakes
  • Ensured Promotional Discounts were applied to customer's accounts

Education

Some College (No Degree) - Mass Communications

The University of Montevallo
Montevallo, AL

Associate of Science - Business Management

Wallace Community College
Selma, AL
12.2001

High School Diploma - undefined

Morgan Academy
Selma, AL
1999

Skills

  • Complex Problem-Solving
  • Restorative Procedures
  • Critical Thinking
  • Understanding Customer Needs

Timeline

Managing Laboratory Technician

BioHorizons Dental Implant Co
06.2023 - Current

Sr. Digital Dental Technician

BioHorizons Dental Implant Co
12.2013 - 06.2023

Dental CAD/CAM Design Lead

Oral Arts Dental Lab
08.2013 - 12.2013

Dental CAD/CAM Technician

Burdette Dental Lab
03.2009 - 08.2013

Territory Manager - Sales and Service

Burdette Dental Lab
11.2006 - 03.2009

Customer Service Representative

Burdette Dental Lab
06.2006 - 11.2006

High School Diploma - undefined

Morgan Academy

Some College (No Degree) - Mass Communications

The University of Montevallo

Associate of Science - Business Management

Wallace Community College

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KENT P. WALTON