Kentrell Watson Sr.
Westwego,LA
Summary
Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Delivery Driver
Louisiana Seafood Exchange
04.2021 - Current
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
- Directed and balanced loads to reduce on-road incidents.
- Navigated and operated box trucks to deliver products and materials.
- Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
- Maintained safe driving habits to protect property and general public on roadways.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Delivered items to customers and presented invoices for payments.
Area Manager
Stinchcomb Associates
08.2013 - Current
- Promoted positive customer service experiences by promptly resolving conflicts.
- Supervised employees, ensuring optimal productivity.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Supervised business functions, employee staffing, customer retention and financial accountability for stores.
- Revitalized underperforming teams and transformed profitability and productivity through targeted training.
- Boosted team morale and overall revenue by creating sales contests.
- Inspected production, quality control and maintenance reports to detect and address production problems.
- Built lasting relationships with customers to expand client base 100%.
- Planned material and equipment needs to drive on-time delivery in concert with project schedule.
- Coordinated preventive and predictive maintenance programs to maintain optimal equipment functionality.
Chief of Security
Volunteer of American(Federal Halfway House)
06.2009 - 05.2013
- Recruited and managed competent personnel to handle security needs and maintain adequate coverage.
- Kept staff aware of security and safety concerns with regular meetings and drills.
- Evaluated current security operations and personnel to detect areas in need of improvement.
- Conducted needs assessments and worked closely with leaders to correct problems and implement improvements.
- Developed strategies to prevent crimes with educational and community-based initiatives.
- Developed and implemented training procedures for newly hired personnel.
- Implemented new security protocols to prohibit trespassing and contraband to increase facility and staff safety.
- Held routine and surprise shake downs and drills to keep help security team members practice response plans and keep the facility safe.
- Oversee 15 Security Specialists to maintain safety of staff facility and inmate's
Education
None - None
Booker T Washington
New Orleans, LASkills
- Route Management
- Lifts up to 50 Pounds
- Problem-Solving
- Verbal and Written Communication
- Loading and Unloading
- GPS Navigation
- Vehicle Cleaning and Maintenance
- Time Management
- Customer Service
- Documentation and Reporting
- Attention to Detail
- Excellent Sense of Direction
- Clean Driving Record
- Valid Driver's License
- Pallet Jack and Hand Truck Operation
- Dependability and Honesty
- Customer Relationships
- Efficiency and Time
- Route Planning
- Local Delivery
- Safe Driving Record
- Teamwork and Collaboration
- Responsible Driver
- Local Routes Understanding
- Time Management Skills
- Courteous and Polite Demeanor
- Punctual and Reliable
- Dependable and Reliable
Education and Training
other
Timeline
Delivery Driver
Louisiana Seafood Exchange
04.2021 - Current
Area Manager
Stinchcomb Associates
08.2013 - Current
Chief of Security
Volunteer of American(Federal Halfway House)
06.2009 - 05.2013
None - None
Booker T Washington
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