KENTRICE JOHNSON
Chicago,US
Summary
Result-Oriented Communications Specialist with proven track record of driving impactful communications strategies and achieving measurable results. Skilled in developing comprehensive plans, managing cross functional teams, and leveraging media relations to increase brand visibility and positive sentiment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assisting Technician
Northwestern Memorial Hospital
12.2016 - Current
- Technical Assistance with patients which include prepping them for the test scheduled in an outpatient setting
- Monitoring patient health and measuring vital signs
- Maintaining accurate patients records and assisting the healthcare team with administering treatments
- Collecting liquid samples or specimens for testing.
Communications Specialist
GE Healthcare
08.2014 - 12.2016
- Managed multiple communication channels simultaneously, maintaining a high level of situational awareness at all times.
- Provided life-saving pre-arrival instructions to callers, assisting in stabilizing emergency situations until responders arrived on scene.
- Maintained accurate records of all emergency calls, ensuring thorough documentation for future reference and analysis.
- Coordinated response efforts during large-scale incidents, working closely with partner agencies to share critical information quickly and accurately.
Customer Service Center Representative
Discover Customer Care Center
02.2013 - 03.2015
- Double-checked order data on a Time frame basis to ensure that transactions and shipping dates were correct
- Routed incoming calls to the most qualified personnel and departments within the company
- Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests
- Paid attention to detail with a positive attitude.
Education
Associate of Public Service - Some college
Central State University
Wilberforce, OHHigh School -
Austin College & Career Academy High School
Chicago, IL01.2011
Skills
- Interpersonal skills
- Time management
- Building customer loyalty
- Detail Oriented
- BLS Certified
- Social Media/ Digital
Certification
BLS /CPR certification
Timeline
Assisting Technician
Northwestern Memorial Hospital
12.2016 - Current
Communications Specialist
GE Healthcare
08.2014 - 12.2016
Customer Service Center Representative
Discover Customer Care Center
02.2013 - 03.2015
Associate of Public Service - Some college
Central State University
High School -
Austin College & Career Academy High School