Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Hi, I’m

KENVILLE HALLIDAY

IT Specialist
Capitol Heights,MD
KENVILLE HALLIDAY

Summary

Versatile IT Specialist with broad base experience in technical support and operations, Fiber Technician, and Cable technician who oversees and specializes in keeping my job Network system running efficiently, with a history of meeting company goals utilizing consistent and organized practices. Skill in working under pressure and adapting to new situations and challenges to best enhance the organizational Network. Skill at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

2
year of professional experience
4
years of post-secondary education
5
Certifications

Work History

IDEA Public Charter School
Washington, DC

IT Specialist
12.2021 - Current

Job overview

  • Configure, Troubleshoot, and manage the company Network System
  • Identify any problems in the system, anticipate potential issues and repair systems and software when necessary
  • Served as first point of contact for incoming technical service calls and emails
  • Answered user inquiries to resolve computer software or hardware operation problems
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software
  • Created new accounts, reset passwords and configured access to servers and file management software for users
  • Increased overall company performance through improved IT uptime and cost reductions
  • Install hardware, software, and other tools and equipment for school
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Configured hardware, devices and software to set up work stations for employees.

Education

Woodstock Jobcorps
Woodstock, MD

Certification (FOA Certified Premises Cable Tech) from Computer Networking And Telecommunications
11.2019 - 11.2021

Woodstock Jobcorps
Woodstock, MD

Certification (FOA Certified Fiber Optic Tech) from Computer Networking And Telecommunications
11.2019 - 11.2021

Medcerts (Online School)
Remote

Certification ( Comptia A+) from IT Help Desk Technician
02.2021 - 11.2022

MedCerts (Online School)
Remote

Certification ( Comptia Network +) from IT Help Desk Technician
02.2021 - 11.2022

Skills

Network Firewall Managementundefined

Certification

CompTIA Network+

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Increased number of resolved job tickets by 92% over previous year.
  • Resolved product issue through consumer testing.
KENVILLE HALLIDAYIT Specialist