Summer Ranaldson
Union City,GA
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Information Technology Specialist (contractor)
Internal Revenue Service
Chamblee, GA
07.2024 - Current
- Oversaw asset management process for all technology resources, ensuring optimal use of available equipment.
- Monitored networks and network devices to resolve technical problems quickly.
- Developed and documented network policies, procedures and standards.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
Information Technology Specialist
Perks By Perk Real Estate
Atlanta, GA
10.2021 - 06.2024
Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Set up network profiles, security permissions and file sharing systems for over 30 people.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
Information Technology Specialist
Holiday Inn And Resorts
Mobile, AL
01.2018 - 10.2020
- Researched and recommended new technologies and strategies for improving system performance.
- Diagnosed and resolved hardware and software issues.
- Maximized system availability through development and testing of contingency plans.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
Education
Master of Science - Data Analytics/ IT
Southern New Hampshire University
Hooksett, NH 04.2023 - 10.2024
Certificate of Completion - Junior Software Developer
USA Generation
Washington, D.C.08.2022
Bachelor of Arts - Communication With A Concentration in Journalism
Spring Hill College
Mobile, AL05.2014
Skills
- Mac Systems
- Software Licenses and Patches
- Network Administration
- Technical Issues Analysis
- Device Configuration
- MS Office Proficiency
- Data Connectivity
- Project Management
- Software Diagnosis
- VMware and Oracle (VM)
- Windows 10
- Issue Troubleshooting
- Appointment Scheduling
- Desktop Support
- Root Cause Analysis
- Java Full Stack
- Testing and Quality Assurance
- User Experience
- Network Firewall Management
- Hardware Upgrades
- Linux Programming and Administration
- PC Component Diagnostics
- Performance Monitor
- Ethernet and Firewall Proficient
- Responding to Technical Questions
- Microsoft Windows and Office
Accomplishments
- Working knowledge of web applications, programming languages, and web services, such as APIs, CSS, CSS3, cross-browser compatibility, HTML, HTML5, JavaScript, JQuery, PHP, security principles, REST, SOAP, and web user interface design (UI)
- Attention to Detail
- Technical Capacity
- Communication Capability
- Organizational Skills
- Learning Orientation
- Time Management
- Self-starter
- Results driven
- Teamwork Orientation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Information Technology Specialist (contractor)
Internal Revenue Service
07.2024 - Current
Master of Science - Data Analytics/ IT
Southern New Hampshire University
04.2023 - 10.2024
Information Technology Specialist
Perks By Perk Real Estate
10.2021 - 06.2024
Information Technology Specialist
Holiday Inn And Resorts
01.2018 - 10.2020
Certificate of Completion - Junior Software Developer
USA Generation
Bachelor of Arts - Communication With A Concentration in Journalism
Spring Hill College
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