Thomas Whitehead
Madison,WI
Summary
Dynamic Information Technology Specialist with the Army National Guard, skilled in remote support and hardware installation. Proven ability to enhance operational efficiency through effective troubleshooting and collaboration. Strong customer service background as a Sales Associate, fostering relationships and ensuring satisfaction in high-pressure environments. Expert in Windows 10 and Microsoft Office.
Overview
10
10
years of professional experience
Work History
25B Information Technology Specialist
Army National Guard WI
11.2025 - Current
- Provided technical support for hardware and software issues to enhance operational efficiency.
- Conducted routine system updates and backups to ensure data integrity and availability.
- Collaborated with team members to troubleshoot and resolve technical problems effectively.
- Supported deployment of communication systems during exercises, ensuring seamless connectivity.
- Installed VPN stacks to ensure encrypted data messages.
Sales Associate
Slice Merchant Services
11.2024 - Current
- Provided support to customers regarding product-related questions and service details.
- Installed point of sale systems for customers
- Maintained product displays to enhance customer engagement and sales.
- Collaborated with team members to improve store operations and customer satisfaction.
- Resolved customer complaints effectively, ensuring positive shopping experiences.
- Engaged in ongoing product knowledge training to better serve customers' needs.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
File Clerk
Jackson Police Department
03.2016 - 08.2019
- Organized and maintained confidential files in accordance with departmental policies.
- Processed incoming documents, ensuring accurate data entry into case management systems.
- Assisted in implementing efficient filing systems for improved document retrieval.
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Consistently met or exceeded performance goals in both quality and productivity metrics, demonstrating strong attention to detail and a commitment to excellence in file management.
- Collaborated closely with team members to address any discrepancies or issues within the filing system, resolving them quickly and efficiently.
- Managed sensitive or confidential files with attention to data security and storage policies.
- Supported administrative staff through effective file management, ensuring quick retrieval of essential information.
- Assisted with data entry and administrative support tasks to help meet team goals.
Education
High School Diploma -
Murray High School
Jackson, MS05.2020
Skills
- Remote support
- Wireless networking
- Hardware installation
- Customer service
- Windows 10
- Microsoft outlook
- Account management
- Microsoft office specialist (MOS) expert
- Mac systems
- Teamwork
Timeline
25B Information Technology Specialist
Army National Guard WI
11.2025 - Current
Sales Associate
Slice Merchant Services
11.2024 - Current
File Clerk
Jackson Police Department
03.2016 - 08.2019
High School Diploma -
Murray High School