Nicholas Penn
Ardmore,OK
Summary
A skilled individual when identifying opportunities for technological enhancements and implementing effective solutions. Leverages new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements who also possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
Parrish Plumbing
Madill, OK
2023 - Current
- Provided technical support for team members, enhancing operational efficiency.
- Configured and maintained network systems to improve connectivity and performance.
- Enhanced user experience by implementing responsive web design and optimizing website performance.
CSR, Emerson Division
Elevation Connect
Remote
12.2025 - 02.2026
- Provided product knowledge and support to enhance customer satisfaction.
- Resolved customer inquiries and complaints efficiently, leading to noticeable improvements in first-call resolution rates.
- Maintained accurate records of customer interactions and transactions, ensuring data integrity and compliance with company policies.
CSR, UCOP Division
Elevation Connect
Remote
10.2025 - 12.2025
- Provided exceptional customer service by actively listening to client needs, fostering loyalty and enhancing overall satisfaction.
- Documented customer interactions accurately in CRM systems for future reference.
- Collaborated with team members to improve service
Service Clerk & Cashier
Patriot Automotive Group
Ardmore, OK
04.2024 - 09.2025
- Manage daily accounting operations and support the service department with financial transactions.
- Process and track repair orders through insurance systems, ensuring accuracy and compliance.
- Maintain organized digital and physical records to improve efficiency and accountability.
- Provide staff assistance with Microsoft Office applications and internal systems.
Phone Technician
Smart Repair
Ardmore, OK
01.2018 - 05.2018
- Performed diagnostics and hardware repairs on smartphones, including screen and battery replacements.
- Resolved hardware and software issues for iOS and Android devices.
- Maintained repair documentation and explained solutions to customers clearly.
- Delivered efficient, high-quality service while handling multiple repair orders daily.
Education
Bachelor of Science - Business Management
Texas State University
San Marcos, TX12.2023
Skills
- System administration
- Technical support
- Customer service
- Service support
- Microsoft outlook
- Software installation
- Windows 10
- Mac systems
- Business development
- Decision-making
- Analytical thinking
- Problem-solving
Certification
- CompTIA A+
- Microsoft Azure Fundamentals (AZ-900)
- AWS Cloud Practitioner
Timeline
CSR, Emerson Division
Elevation Connect
12.2025 - 02.2026
CSR, UCOP Division
Elevation Connect
10.2025 - 12.2025
Service Clerk & Cashier
Patriot Automotive Group
04.2024 - 09.2025
Phone Technician
Smart Repair
01.2018 - 05.2018
Information Technology Specialist
Parrish Plumbing
2023 - Current
Bachelor of Science - Business Management
Texas State University