Years of professional experience
Landen Hagler
Plano,Texas
Summary
Talented Information Technology Specialist with a gift for understanding needs of both the business and clients. Versed in troubleshooting with Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call while staying organized, positive, and dependable. I always have a willingness to take on added responsibilities to meet team goals.
Overview
4
4
2
2
Certifications
Work History
Information Technology Specialist
HealthMark Group
02.2022 - Current
- Responsible for providing technical support and IT infrastructure upkeep to the internal base of the company
- This included troubleshooting and resolving software, hardware, and networking related issues, providing technical support, and assisting with various complex IT tasks.
Tier 3 Technician
The 20 MSP
09.2021 - 02.2022
- Provided Tier 3 support at the highest level in the company to various clients and MSP's
- I also engaged in high level projects to offset the time needed, so the a client or MSP could focus on other important operations.
IT Support Desk Team Lead
The 20 MSP
03.2021 - 09.2021
- I was responsible for the day-to-day management of the IT team that I oversaw as well as ensuring that all IT tasks are completed within agreed SLA and reasonable timeframes
- I was also responsible for developing and implementing new processes to increase efficiency and provide a better customer experience.
Tier 2 Support Desk Technician
The 20 MSP
01.2021 - 03.2021
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks at a Tier 2 level.
Senior Tier 1 Support Desk Technician
The 20 MSP
06.2020 - 01.2021
- Provided Tier 1 IT support to various users and clients.
System Engineer
Paranet Solutions
12.2019 - 03.2020
- I was responsible for designing and implementing new systems, as well as troubleshooting and resolving production issues.
- My scope of support included infrastructure design, configuration and management, service provisioning, performance tuning, capacity planning, software configuration management and more within our agreed SLA's we had set for the client.
Desktop Support Specialist
Collaborative Imaging
02.2019 - 12.2019
- Desktop deployment and configuration, radiology software technical support, and working closely with other organizations to ensure all is running well!
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
Customer Service Helpdesk Professional
Sitel Group
06.2018 - 12.2018
- Providing Texas Instruments’ clients with technical support regarding TI products within the education sector and building both client to business and business to client relationships.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
Education
High School Diploma - Computer Science
Plano West Senior High School
Plano, TX06.2014
Skills
- System Administration
- Enterprise IT Infrastructure
- Information Security
- Cloud Computing
- Active Directory
- Computer Hardware
- Windows Server
- Network Administration
- Data Backups
- Network Security
Certification
CompTIA IT Fundamentals (ITF+)
Google IT Support Specialization
Languages
English
Native or Bilingual
Timeline
Information Technology Specialist
HealthMark Group
02.2022 - Current
Tier 3 Technician
The 20 MSP
09.2021 - 02.2022
IT Support Desk Team Lead
The 20 MSP
03.2021 - 09.2021
Tier 2 Support Desk Technician
The 20 MSP
01.2021 - 03.2021
Senior Tier 1 Support Desk Technician
The 20 MSP
06.2020 - 01.2021
System Engineer
Paranet Solutions
12.2019 - 03.2020
Desktop Support Specialist
Collaborative Imaging
02.2019 - 12.2019
Customer Service Helpdesk Professional
Sitel Group
06.2018 - 12.2018
High School Diploma - Computer Science
Plano West Senior High School
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